Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristian Johnson

Hermitage,TN

Summary

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Proficient Hospital Liaison adept at coordinating care changes between healthcare institutions and families. Excellent command of medical terminology with superior communication skills. Advocates for patient needs and verifies HIPAA compliance to safeguard privacy.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Project Coordinator

Willow branch properties
10.2024 - Current
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Contributed ideas towards process improvements that would increase efficiency or productivity levels.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.
  • Identified training needs for team members in order to keep them up-to-date on the latest industry trends.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Coordinated with internal departments as well as external vendors to ensure successful completion of tasks.
  • Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.

Administrative Assistant

Fisk University
06.2023 - 05.2025
  • Compiled data from various sources into organized reports for review by management team.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Assisted with the planning of special events by arranging catering services, securing venues and ordering promotional materials.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors and provided general information about the company.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed invoices for payment using accounting software applications.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Billing Specialist

Divvy Dose PharmacyBilling
09.2021 - 06.2022
  • Monitored accounts receivable activity to ensure timely payment of invoices.
  • Investigated incorrect billings and processed refunds as necessary.
  • Performed additional duties as assigned by management team.
  • Verified insurance coverage and identified third-party payers for billing purposes.
  • Reviewed medical records to ensure accuracy of billing information and patient data.
  • Assisted in developing strategies for improving collections processes.
  • Calculated billing charges, prepared and submitted claims to insurance companies.
  • Answered customer inquiries regarding billings, payments, account status.
  • Maintained accurate records of collections, adjustments and denials in the system.
  • Resolved discrepancies between customers' remittances and invoices received.
  • Tracked changes in legislation that could affect billing procedures.
  • Generated periodic reports summarizing account balances and collection activities.
  • Assisted with year-end closing tasks including preparing journal entries.
  • Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.

Post Acute Care Administrator

EviCore Healthcare formerly Care Core NationalPAC
09.2014 - 09.2021
  • Maintained filing system for important documents such as contracts and invoices.
  • Prepared presentations using Microsoft Office Suite applications.
  • Oversaw inventory management, including ordering office supplies and equipment maintenance.
  • Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
  • Provided education to patients about their medications or treatments.
  • Verified insurance coverage for each patient visit.
  • Accurately entered billing codes into the computer system for reimbursement purposes.
  • Followed HIPAA guidelines to ensure confidentiality of patient information.
  • Provided guidance to patients regarding their care plan or treatment options.
  • Processed referrals for specialist visits or diagnostic tests.
  • Prepared patient charts prior to each appointment.
  • Communicated effectively with other healthcare staff members regarding patient care plans.
  • Ensured that all required paperwork was completed accurately prior to submitting it for processing.
  • Completed and safeguarded medical records, securing patient information to maintain confidentiality.
  • Submitted diagnosis and procedure codes for insurance companies.
  • Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
  • Maintained confidentiality of records relating to clients' treatment

Technical Support Representative

Asurion
08.2013 - 09.2014
  • Assisted customers with installation of new hardware and software applications.
  • Diagnosed system errors and implemented solutions to resolve them.

Education

Bachelor of Science - Health Administration

Daymar College - Nashville
Nashiville,TN
12-2012

Skills

  • Attention to Detail
  • Meeting planning
  • Digital Archiving
  • Scheduling
  • Information Security
  • Data Entry
  • Understanding of medical terminology
  • Clinical Documentation
  • Revenue Cycle Management
  • Conflict Resolution

Certification

  • Medical billing & Coding
  • ABC
  • mammogram
  • Bluecross Blueshield

Timeline

Project Coordinator

Willow branch properties
10.2024 - Current

Administrative Assistant

Fisk University
06.2023 - 05.2025

Billing Specialist

Divvy Dose PharmacyBilling
09.2021 - 06.2022

Post Acute Care Administrator

EviCore Healthcare formerly Care Core NationalPAC
09.2014 - 09.2021

Technical Support Representative

Asurion
08.2013 - 09.2014

Bachelor of Science - Health Administration

Daymar College - Nashville

Similar Profiles

CREATE PROFILE