KRISTIAN LORENZO
New York,NY
Summary
Experienced with operating advanced scanning equipment for efficient document digitization. Utilizes strong organizational skills to manage and archive digital files accurately. Track record of maintaining high-quality standards and adapting to changing workflow demands.
Overview
20
20
years of professional experience
Work History
File Room/Scanner Supervisor
Department of Veteran Affairs Manhattan Campus
New York, NY
03.2023 - Current
- Led and streamlined support service operations, ensuring organizational objectives were met through effective planning, administration, and direction
- Ensured comprehensive understanding and dissemination of HIM Section directives, goals, and policies, achieving high staff compliance and morale
- Facilitated timely resolution of operational issues by managing work order requests and supporting records management processes, including retrieval, tracking, and maintenance
- Monitored and reported on staff productivity and unit workload, ensuring optimal performance and adherence to service delivery timelines
- Maintained high standards of written communication, ensuring accuracy, timeliness, and grammatical integrity in all official correspondence and reports
- Acted as a Contracting Officer's Representative (COR) for NYHHS, overseeing contractor performance and ensuring contract compliance and efficiency
- Led recruitment efforts and staff management practices, including performance appraisals and disciplinary actions, to maintain a skilled and motivated workforce
- Implemented and oversaw a quality assurance (QA) program, enhancing service quality through regular reviews and targeted training for staff on service excellence
Advanced Medical Support Assistant
Department of Veteran Affairs East Meadow CBOC
East Meadow, NY
06.2022 - Current
- Manages patient appointments by scheduling, canceling and rescheduling, as well as recording no-show information
- Proactively contacts patients to reduce no-show rates, makes reminders calls and confirms upcoming appointments
- Conducted daily reports to verify the completion of all appointments, ensuring no Encounters are left open, demonstrating keen attention to detail
- Collaborates with Veteran Affairs management to monitor reports and ensure compliance across organizational standards
- Verifies and updates patient demographics and insurance information while utilizing the Insurance Capture Buffer (ICB) system to efficiently collect, scan, and update health insurance data
- Effectively manages all incoming faxes by accurately documenting and storing each record, while also utilizing the request of information (ROI) form to request medical records from outside providers as needed
- Provides exceptional customer service by serving as a knowledgeable resource for patients and their family members, responding to inquiries and addressing any concerns regarding their benefits and future appointments
- Adheres to strict HIPPA requirements to safeguard patient confidentiality, ensuring the protection of sensitive medical information
- Demonstrates the ability to deliver exceptional customer service in high-stress environments, maintaining professionalism and composure under pressure
- Proactively responds to incoming calls, providing necessary information and routing calls to the appropriate personnel in a timely and efficient manner
Disaster Responder (Volunteer)
Vito Reciniello
Mineola, NY
02.2019 - Current
- Currently serving as a Supervisor in training on the Disaster Action Team, offering support to familiars affected by home fires and providing disaster assessments for other local and national disasters
- Serves as member of the Home Fire Campaign team, installing free smoke detectors and developing personalized evacuation plans for households
- Acts as a Recruitment Champion, establishing relationships with the local community and organizing recruitment drives to attract talent
- Recently completed the Learning Together (LETO) Academy and Trailblazer Leadership Program to enhance leadership skills and improve overall performance
- Completed NYCDOH Naloxone usage training to provide lifesaving interventions to individuals experiencing an opioid overdose
- Responded to Hurricane Henri (2021) by conducting damage assessments in Suffolk County Long Island and delivering recovery supplies to families in Staten Island, NY
- Participated in Hurricane Ida (2021) response efforts, conducting damage assessments in Staten Island, NY
Firefighter (Volunteer)
Elmont Fire Department
Elmont, NY
11.2020 - 12.2022
- Responded to emergency situations, including fires, hazardous material spills, and medical emergencies, as a member of the team
- Conducted fire safety inspections of buildings and facilities to identify potential hazards and recommend corrective actions
- Operated and maintained firefighting equipment, including fire engines, hoses, ladders and other tools and apparatus
- Communicated with the public and other emergency services personnel, including police and EMS, coordinating response efforts and ensuring safety during emergency situations
Medical Support Assistant
Department of Veteran Affairs
New York, NY
11.2004 - 06.2022
- Provided patients and staff with exceptional administrative support, ensuring that each patient received timely and accurate care
- Performed all tasks associated with inpatient transfers, admissions, and discharges, accurately entering data into electronic databases using programs such as Veterans Health Information Systems and Technology Architecture (VistA) and Computerized Patience Record System (CPRS)
- Maintained accurate patient demographics, including current addresses, phone numbers, and marital statuses, to facilitate seamless communication and care delivery
- Ensured proper filing of confidential materials by following medical administrative policies, procedures, regulations, and station directions in accordance with HIPPA
- Conducted monthly physical inventory of controlled substances stock and other designated drugs found in assigned areas, reviewing pertinent records to ensure accuracy and compliance with regulations
- Served as a member of the Veterans Affairs NYHHS decontamination team, playing a crucial role in protecting patients and staff from hazardous substances during a disaster
- Played a vital role in the evacuation of the NY Harbor VAMC during both Hurricane Irene (2011), and Super Storm Sandy (2012), ensuring the safe and efficient transportation of patients and staff
- Served as a Shop Steward for Local 2094 AFGE, overseeing compliance with labor laws and advocating for employee rights, and fair treatment in the workplace
Education
Bachelor Degree - Business Management Ecomonics
Empire State University
New York, NY06.2025
Associate’s Degree - Emergency Management
Frederick Community College
Frederick, MD06.2025
Associate’s Degree - Office Sciences
New York Career Institute
New York, NY08.2003
Skills
- Project management
- Customer service
- Data analysis
- Crisis management
- Multitasking Abilities
- Time management
- Teamwork orientation
Timeline
File Room/Scanner Supervisor
Department of Veteran Affairs Manhattan Campus
03.2023 - Current
Advanced Medical Support Assistant
Department of Veteran Affairs East Meadow CBOC
06.2022 - Current
Firefighter (Volunteer)
Elmont Fire Department
11.2020 - 12.2022
Disaster Responder (Volunteer)
Vito Reciniello
02.2019 - Current
Medical Support Assistant
Department of Veteran Affairs
11.2004 - 06.2022
Associate’s Degree - Emergency Management
Frederick Community College
Associate’s Degree - Office Sciences
New York Career Institute
Bachelor Degree - Business Management Ecomonics
Empire State University