Summary
Overview
Work History
Education
Skills
Timeline
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KRISTIAN LYONS

Chicago,IL

Summary

Detail-oriented IT/Audiovisual professional seeking to leverage 6 years of experience in IT/AV. Offering excellent organizational skills and the desire to grow in this field.

Overview

8
8
years of professional experience

Work History

IT Support Analyst II

Tegus
Chicago, IL
06.2023 - Current
  • Provided technical support to 700 users both in the office and remotely, resolving issues efficiently via IT Help Slack Channel or email to ensure minimal downtime.
  • Managed the setup and configuration of NH accounts through Ota Admin/ Google Admin Console and laptops for weekly classes of up to 10 people, ensuring smooth onboarding for NH’s.
  • Supported the upload of company quarterly metrics content to Digital signage systems in the office via ZDM, enhancing internal communication and brand visibility.
  • Maintained and updated the internal wiki with recordings of all-hands meetings and AMA sessions on a monthly basis, ensuring easy access to important information for all employees.
  • - Oversaw inventory management processes for new and existing equipment, ensuring accurate tracking and efficient distribution within the organization, including handling e-waste disposal responsibilities.
  • Demonstrated a track record of resolving end users' tech issues promptly, with a focus on quick resolution to get users up and running within 15 minutes

END USER SUPPORT TECHNICIAN

LinkedIn
Chicago, IL
02.2020 - 05.2023
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks
  • Provided Tier 1 & limited Tier 2 IT support to non-technical internal users through desk side support services
  • Activated accounts for clients interested in new services
  • Trained and supported end-users with software, hardware and network standards and use processes
  • Patched software and installed new versions to eliminate security problems and protect data
  • Installed, modified and repaired software and hardware to resolve technical issues
  • Documented transactions and support interactions in system for future reference and addition to knowledge base.

AV TECHNICIAN (CONTRACTOR)

Kellogg School of Management at Northwestern University
Evanston, IL
09.2016 - 02.2020
  • Operation and remote support of 18 classrooms by using VLPro Software to keep track of classroom technology/resources
  • Tested and Implemented Kellogg Global Hub's 18 Connected classrooms as well as other spaces with AV tech in the building
  • Created SOP's for Web Conferencing in the Global Hub's classrooms and for Webinar request from Faculty and staff
  • Organized support plan for daily classroom tech request and auditorium event support
  • Resolved 20 tickets per week pertaining to classroom technology support and event support for faculty, staff and students
  • Produced and supported Webinars in the Kellogg Information Systems Production Studio for Admissions, Career Management Center and Marketing Departments throughout the school year
  • Provided support for daily lecture captures request including editing and delivery of these recorded sessions.

Education

IT Hardware/ Web Development Training -

Year Up

High School Diploma -

Kenwood Academy High School

Skills

  • Sublime
  • HTML
  • CSS
  • Kandji
  • Microsoft Office Suite
  • ServiceNow
  • Airwatch
  • Slack
  • Microsoft Remote Desktop
  • One Drive
  • Cisco AnyConnect
  • Okta SSO
  • Panopto
  • Cisco TMS
  • Skype
  • Blue Jeans
  • Webex
  • Zoom
  • Teams
  • Hardware: Troubleshooting
  • Apple Business Manager
  • Google Admin Console
  • Microsoft Intune
  • Help Desk Support

Timeline

IT Support Analyst II

Tegus
06.2023 - Current

END USER SUPPORT TECHNICIAN

LinkedIn
02.2020 - 05.2023

AV TECHNICIAN (CONTRACTOR)

Kellogg School of Management at Northwestern University
09.2016 - 02.2020

IT Hardware/ Web Development Training -

Year Up

High School Diploma -

Kenwood Academy High School

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KRISTIAN LYONS