Kristian Lyons
Waveland,MS
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
11
11
years of professional experience
Work History
Business Manager / Visual Merchandiser
Dillard's
04.2021 - Current
- Drafted reports and documents to improve correspondence management, schedule coordination and recordkeeping.
- Evaluated current market trends and competitor strategies, guiding the development of innovative solutions to stay ahead in the industry.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Assisted with hiring process and training of new employees.
Customer Service Representative
General Dynamics
10.2016 - 08.2021
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Department Manager
WALMART
08.2018 - 01.2021
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Player Service Representative/Front Desk Night Auditor
Silver Slipper Casino Hotel
11.2015 - 09.2016
- Analyzed customer feedback and addressed concerns proactively, demonstrating commitment to continuous improvement in service quality.
- Offered personalized recommendations based on players'' preferences, leading to enhanced customer satisfaction levels.
- Mentored new employees on company policies and best practices in customer service management leading to faster integration into the team.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Customer Service Representative
PLS LOAN STORE
03.2014 - 11.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
MBA - Business Management
NorthCentral University
05.2024
Bachelor of Science - Business Administration
University of Southern Mississippi
05.2016
High School Diploma -
Bay High School
01.2010
Skills
- Operational leadership
- Customer service
- Client relationship management
- Verbal and written communication
- Decision-making
- Safety protocols and procedures
Timeline
Business Manager / Visual Merchandiser
Dillard's
04.2021 - Current
Department Manager
WALMART
08.2018 - 01.2021
Customer Service Representative
General Dynamics
10.2016 - 08.2021
Player Service Representative/Front Desk Night Auditor
Silver Slipper Casino Hotel
11.2015 - 09.2016
Customer Service Representative
PLS LOAN STORE
03.2014 - 11.2015
High School Diploma -
Bay High School
MBA - Business Management
NorthCentral University
Bachelor of Science - Business Administration
University of Southern Mississippi
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