Kristian Mangum
Lillian
Summary
Detail-oriented healthcare professional with over 6 years of experience in endoscopy, medical assisting, and customer service. Skilled in patient management, insurance verification, phlebotomy, and medical office administration. Seeking Medical Receptionist or Phlebotomist roles to leverage strong organizational and communication skills in delivering excellent patient care and administrative support. Authorized to work in the US for any employer
Healthcare professional prepared to excel in endoscopy support roles. Experienced in providing vital assistance during endoscopic procedures and ensuring equipment is properly sterilized. Known for strong teamwork and reliability, adapting to changing needs and maintaining focus on high-quality patient care.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Endoscopy Technician
Digestive health
Cleburne, TX
09.2024 - Current
- Assisted with colonoscopy and endoscopy procedures in a safe and sterile environment
- Cleaned and prepared procedure rooms and sterilized scopes for each patient
- Supported front office tasks, including scheduling and patient check-in as needed
- Maintained accurate patient records and ensured HIPAA compliance
- Collaborated with medical team to provide quality patient care
- Demonstrated strong organizational skills and attention to detail during procedures
- Helped manage patient flow and coordinated with allied health team members
- Prepared examination rooms by sanitizing instruments and arranging necessary supplies for seamless workflow.
Cashier/Customer Service
HEB
Cleburne, TX
01.2020 - 12.2023
- Worked in multiple departments to support business needs and ensure smooth operations
- Provided excellent customer service and handled transactions accurately
- Maintained organization and multitasked efficiently in a fast-paced environment
- Assisted with business center tasks due to strong organizational skills
- Supported team members and contributed to positive customer experiences
Medical Assistant
TEXAS PAIN INSTITUTE
Fort Worth, TX
12.2018 - 07.2020
- Performed front and back office procedures, including lab work and patient vitals
- Roomed patients and assisted with patient flow throughout the clinic
- Sent referrals and completed insurance verifications for patient appointments
- Answered phone calls and provided administrative support to the medical team
- Maintained accurate medical records and ensured patient confidentiality
Plasma Center Technician
Biolife Plasma Services
Texas
11.2018 - 05.2019
- Operating a fast and efficient work environment that provides patients with accurate and knowledge to perform all vitals and operations as needed in sterile environment
- Operated and maintained plasma collection equipment, ensuring functionality and adherence to operational standards.
- Implemented process improvements that increased efficiency of plasma collection workflows, optimizing daily operations.
Education
CPR
American Heart Association
Online11-2024
Medical Office 1 - Technical Certification
Hill College
Hillsboro, TX05.2020
Medical Billing & Coding 2 - Technical Certification
Hill College
Hillsboro, TX05.2020
Certificate - EKG
Lonestar
Burleson, TX01-2020
Certificate - Phlebotomy
Lonestar
Burleson, TX01-2020
Skills
- Laboratory experience
- Managing patient records
- Specimen collection / processing
- Insurance Verification (2 years)
- Administrative experience
- Laboratory procedures
- Vital signs
- Medical office experience
- Time management (5 years)
- HIPAA (5 years)
- Phone etiquette (4 years)
- Inventory management
- Medical administrative support
- Clinical laboratory experience
- Electronic Health Records (Epic)
- Endoscopy
- Organizational skills (8 years)
- Venipuncture
- Medical Billing
- Medical terminology
- Medical scheduling
- Communication skills
- Data entry (3 years)
- Procedure assistance
- Certified in CPR
- Attention to detail
- Problem-solving abilities
- Multitasking
- Adaptability and flexibility
- Medical office management
- Quality control analysis
- Office Administration
- Leadership
- Microsoft Word (4 years)
- Flexible endoscope use
- Patient preparation
- Measuring vital signs
- Biopsy handling
- Infection control standards
- HIPAA
- Blood glucose testing
- EKG interpretation
- Compassionate care
- Empathy and compassionate care
- Calm under stress
- Electronic charting
- Patient check-in
- Patient confidentiality
Certification
- Medical office support 2 May 2020 to Present . Can perform advanced scheduling and rescheduling in the EMR, some billing and coding experience
- Medical office support 1 March 2020 to Present .Schedule and reschedule with the EMR system proficient and Microsoft Word and Excel
- Certified EKG Technician (CET)November 2025 to November 2026Can preform and place leads to diagnostic abnormal heart behavior
- Certified Phlebotomy Technician August 2021 to August 2026 Perform blood draws, and all tasks required as well as performed patient safety and knowledge throughout the process
- CPR/First Aid August 2020 to August 2026 American Heart Association
- CMA - Certified Medical Assistant 02/2026
Timeline
Endoscopy Technician
Digestive health
09.2024 - Current
Cashier/Customer Service
HEB
01.2020 - 12.2023
Medical Assistant
TEXAS PAIN INSTITUTE
12.2018 - 07.2020
Plasma Center Technician
Biolife Plasma Services
11.2018 - 05.2019
Medical Office 1 - Technical Certification
Hill College
Medical Billing & Coding 2 - Technical Certification
Hill College
CPR
American Heart Association
Certificate - EKG
Lonestar
Certificate - Phlebotomy
Lonestar