Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessAnalyst
Kristian Martinez

Kristian Martinez

Houston,TX

Summary

Diversely Skilled Technical Analyst with 4 years solving problems for employers and customers. Personable and adaptable provider of technical expertise in language comprehensible to everyone from engineers to client users. Prided on excellent analytical, critical thinking skills and data with proven ability of team leadership.

Overview

4
4
years of professional experience

Work History

Technical Support Analyst

Listrak
01.2022 - Current
  • Offered comprehensive technical support for Listrak's marketing platform, resolving client issues related to data metrics and API integrations promptly.
  • Analyzed trends of client issues and managed resolution documentation to decrease time to close tickets by up to 80% for Support Tickets via Chat
  • Fostered strong client and Account Manager relationships, streamlining communication and support processes.

IT Helpdesk Specialist II

Natera
04.2021 - 01.2022
  • Followed all company policies and procedures to deliver quality work.
  • Delivered technical support via various channels, including in-person, phone, and remote access, resolving hardware and software issues for Windows and iOS platforms.
  • Enhanced team productivity by streamlining processes and implementing time-saving strategies.

IT Helpdesk Analyst

The Home Depot
05.2020 - 04.2021
  • Provided technical support for assigned applications, demonstrating proficiency in issue management and resolution via email, phone, and ticketing system.
  • Created and maintained documented solutions to streamline future issue resolution processes and contribute to Home Depots knowledge base.

Education

Bachelor of Business Administration, MIS -

Midwestern State University
Wichita Falls, TX
05.2020

Skills

  • Confluence
  • Data Analysis
  • G Suite
  • Hardware Configuration
  • HTML/CSS
  • Javascript
  • JIRA
  • MS Office
  • SAS
  • SQL
  • Splunk
  • Salesforce
  • Software Installation
  • Remote Technical Support

Languages

English
Native or Bilingual
Spanish
Professional Working

Timeline

Technical Support Analyst

Listrak
01.2022 - Current

IT Helpdesk Specialist II

Natera
04.2021 - 01.2022

IT Helpdesk Analyst

The Home Depot
05.2020 - 04.2021

Bachelor of Business Administration, MIS -

Midwestern State University

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Kristian Martinez