KRISTIAN MAYS

•Responsible for file management and general clerical and administrative claims
and pre-litigation tasks, including accurate processing of vendor invoices,
assistance with securing policy information, handling of claim and general mail,
dispatch, and claim and pre-litigation settlement documents

• Responsibilities included reviewing
field reports / estimates to resolve claims, using Xactimate software, reviewed
provided photos and estimates after field adjuster completed the inspection,
continuing

• Investigation leading to claim resolution
• Also reconciled outstanding estimates and missing payments
• Ensuring all payments are posted correctly as we as supplement request

• Organized household activities such as laundry, cleaning, errands and meal preparation
• Taught basic life skills such as cooking, budgeting and shopping for clothing and groceries
• Prepared grocery lists and shopped for groceries as needed
• Ordered new cleaning supplies and sanitation products to prevent shortages
• Attended educational events and seminars to improve and develop skills
• Responsible for routine upkeep and minor repairs at home.

• Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution
• Assisted in financial analysis of potential projects, reviewed lease applications and prepared monthly reports
• Organized special events such as open houses or promotional activities aimed at increasing property visibility
• Monitored rent collection activities; implemented policies as needed to ensure timely payments from tenants
• Reviewed credit reports and background checks prior to approving applications; ensured accuracy of collected data
• Inspected vacant units before showings or move-in dates; scheduled repairs when necessary
• Maintained accurate records of all transactions; updated database with new tenants' information and payment history
• Conducted apartment tours and responded to tenant inquiries
• Verified paperwork was completed accurately and in a timely manner.

• Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution
• Inspected vacant units before showings or move-in dates; scheduled repairs when necessary
• Monitored rent collection activities; implemented policies as needed to ensure timely payments from tenants
• Organized special events such as open houses or promotional activities aimed at increasing property visibility
• Reviewed credit reports and background checks prior to approving applications; ensured accuracy of collected data
• Ensured that were in line with rental markets
• Verified continuous compliance with state and federal regulations and retained related documentation
• Evaluated tenant eligibility in alignment with income restrictions and government regulations
• Solicited and analyzed bids from contractors for repairs, renovations, and maintenance
• Negotiated and finalized lease terms and agreements.

• Coordinated activities between lenders, dealerships, and customers throughout the entire process from application through final closing
• Reconciled discrepancies between lender's accounts receivable ledgers and dealership's general ledger account balances
• Performed detailed audits on loan documents prior to submission in order to verify accuracy and completeness
• Responded quickly and accurately to customer inquiries via telephone or email regarding their accounts or payment statuses
• Provided exceptional customer service to ensure a positive experience for clients by responding promptly and courteously to inquiries and requests
• Handled customer complaints and took appropriate action to resolve them
• Computed payment schedules.

• Reviewed billing for accuracy
• Arranged showings of available units for prospective tenants using effective sales techniques
• Inspected apartments prior to move-in and upon move-out, documenting any damage or cleanliness issues
• Answered incoming calls regarding available properties, providing detailed information about amenities, location, and pricing options
• Established strong relationships with prospective tenants through professional communication skills
• Resolved tenant complaints promptly and professionally
• Greeted visitors at the office reception desk and directed them appropriately
• Processed applications quickly and efficiently while adhering to all fair housing regulations
• Maintained a database of qualified prospects for future leasing opportunities
• Prepared required legal documents such as leases, addendums, renewal agreements., according to state law requirements
• Maintained accurate records of tenant information in the property management software system
• Coordinated maintenance requests with contractors and verified completion of repairs
• Performed regular site visits to ensure safety standards were met throughout the property grounds
• Managed tenant accounts receivable balances while monitoring delinquent payments closely
• Applied appropriate customer service practices when interacting with existing tenants
• Met with current tenants to review and renew leases
• Processed application and lease agreement by conducting rental history, credit check, and background check.