Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristian McAllister

Springfield,MA

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adapt at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

6
6
years of professional experience

Work History

Server

Texas Roadhouse
Springfield, MA
11.2023 - Current
  • Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
  • Provided excellent customer service to ensure satisfaction.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies..
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Communicated effectively with kitchen staff regarding customer allergies or special requests.
  • Stayed informed about daily specials, new menu items, promotions.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Key Manager

Logan's Roadhouse
Sumter, SC
10.2022 - 10.2023
  • Managed 20 employees per shift.
  • Provided leadership, guidance, and training to key staff members.
  • Regularly conducted meetings with staff members to discuss progress towards goals.
  • Managed daily operations of the store, ensuring smooth and efficient functioning.
  • Monitored sales trends, identified opportunities for growth, and took appropriate actions to capitalize on those opportunities.
  • Trained and helped supervise staff to develop and maintain store revenue, team customer service skills and product knowledge.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Maximized customer satisfaction by empowering staff to handle customers' issues and deliver top-notch service.
  • Delegated work to staff, setting priorities and goals.
  • Reviewed reports of cash receipts and expenses, reconciling discrepancies as needed.
  • Opened and closed store in absence of senior managers.
  • Resolved customer complaints promptly and professionally.
  • Identified appropriate solutions to minimize issues and quickly solve problems.

Bartender

Logan's Roadhouse
Sumter, SC
10.2020 - 10.2023
  • Greeted frequent visitors by name and explained new promotions.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Effectively multitasked within fast-paced environment.
  • Measured and mixed house ingredients to prepare both custom and menu drink orders.
  • Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Managed cash drawer at the end of each shift ensuring accuracy of funds received.
  • Checked identification cards for proof of age prior to serving alcohol beverages.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Managed accurate bar tabs and processed cash and credit card transactions.

Server

Logan's Roadhouse
Sumter, SC
02.2018 - 10.2023
  • Trained new employees on restaurant procedures and plating techniques.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Stocked service areas with supplies during slow periods.
  • Assisted in preparing salads, appetizers and desserts to speed up food service.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.

Education

High School Diploma -

Sumter High School
Sumter, SC
06-2016

Skills

  • Customer Service
  • Time Management Abilities
  • Organizational Skills
  • Multitasking and Prioritizing
  • Excellent Communication
  • Salesmanship
  • Staff Management
  • Task Prioritization
  • Attention to Detail
  • Teamwork and Collaboration

Timeline

Server

Texas Roadhouse
11.2023 - Current

Key Manager

Logan's Roadhouse
10.2022 - 10.2023

Bartender

Logan's Roadhouse
10.2020 - 10.2023

Server

Logan's Roadhouse
02.2018 - 10.2023

High School Diploma -

Sumter High School

Similar Profiles

CREATE PROFILE
Kristian McAllister