Kristian Meyer
Freelance PC & Networking Technician / Consultant
Portsmouth,VA
Summary
Multi-tasking Consultant well-known for successfully taking projects from beginning stages to completion. Polished and professional, offering proficiency in various technologies. Commended for consistently and successfully explaining technical operations into easy to understand layman terminology.
Overview
22
22
years of professional experience
2
2
years of post-secondary education
Work History
Freelance Consultant
Self-employeed
Portsmouth, VA
06.2003 - Current
- Boosted success of client's organization by improving performance, motivation, job satisfaction, hiring practices, training programs and management systems.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Initiated success of client's organization by improving performance, hiring practices and management systems.
- Collaborated closely with clients to better understand entire project scope.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Saved considerable costs by renegotiating outsourcing contracts.
Call Center Support Specialist
National Leisure Group
Virginia Beach, VA
11.2002 - 05.2003
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Educated customers on company systems, form completion and access to services.
- Assisted customers by answering questions, responding to inquiries and handling telephone requests.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Resolved concerns with products or services to help with retention and drive sales.
- Recommended products to customers, thoroughly explaining details.
Technical Support Representative
Gateway, Inc.
Hampton, VA
05.1998 - 10.2001
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Provided replacement files to customers missing data, media files, and software components.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Conducted in-depth product and issue resolution research to address customer concerns.
- Assisted customers with product selection based on stated needs, proposed use and budget.
- Submitted service tickets for equipment maintenance requests.
- Fielded average of 30-60 inbound phone calls per day to deliver support and remotely resolve service issues.
- Wrote and reviewed tickets to request maintenance to various types of equipment.
- Collaborated with colleagues in both domestic and international support facilities.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Provided support for networking protocols and characteristics.
- Translated complex technical issues into digestible language for non-technical users.
Education
Bachelor of Science - Business Administration
ECPI University
Virginia Beach 08.2011 - 06.2013
Skills
Knowledgeable in PC system hardware, most versions of Windows back to Win31, DOS, Linux, and OS/2
User support
Network Development / Operations
Server Management
Client Relationships
Timeline
Bachelor of Science - Business Administration
ECPI University
08.2011 - 06.2013
Freelance Consultant
Self-employeed
06.2003 - Current
Call Center Support Specialist
National Leisure Group
11.2002 - 05.2003
Technical Support Representative
Gateway, Inc.
05.1998 - 10.2001