Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
Timeline
Generic

Kristian Nelson

New Woodstock,NY

Summary

Customer-oriented Store Manager offering over 4 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

2
2
years of professional experience

Work History

Store Manager

CVS Pharmacy
Syracuse, NY
12.2023 - Current
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Developed strategies to maximize sales and profitability.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Analyzed financial data to identify areas of improvement.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Assessed operational efficiency of the store's departments.
  • Managed daily banking activities such as deposits and withdrawals.
  • Prepared monthly reports on sales figures, expenses, profits.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Updated and maintained store signage and displays.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.

Manager

CVS Pharmacy
Waterville, NY
08.2023 - 12.2023
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Monitored inventory levels and placed orders to restock shelves.
  • Established customer service standards and monitored staff compliance.
  • Organized promotional events to increase product awareness.
  • Resolved customer complaints in a timely manner.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.
  • Maintained accurate records of employee performance reviews.
  • Created weekly work schedules for store personnel.
  • Managed daily banking activities such as deposits and withdrawals.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Updated and maintained store signage and displays.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Delegated work to staff, setting priorities and goals.

Store Manager in Training

CVS Pharmacy
Manlius , NY
07.2022 - 08.2023
  • Developed and implemented store policies and procedures to ensure customer satisfaction.
  • Supervised staff of up to 10 employees and conducted performance reviews.
  • Assisted in recruiting, hiring, training, and developing new team members.
  • Scheduled employee shifts to optimize sales productivity and minimize labor costs.
  • Monitored inventory levels and restocked shelves as needed.
  • Processed daily cash deposits, reconciled discrepancies, and tracked financial data.
  • Generated weekly sales reports for management review.
  • Addressed customer complaints in a timely manner to maintain positive relationships.
  • Implemented promotional campaigns designed to increase product sales volume.
  • Performed regular maintenance on equipment and coordinated repairs when necessary.
  • Resolved conflicts between employees or customers in a professional manner.
  • Maintained cleanliness standards throughout the store by delegating duties among staff members.
  • Participated in weekly meetings with other store managers to discuss best practices.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Prepared staff work schedules and assigned team members to specific duties.

Education

Bachelor of Science - Counseling Psychology

Faith Baptist Bible College And Theological Seminary
Ankeny, IA
05-2019

Skills

  • Report Generation
  • Employee Training
  • Team Development
  • Store Merchandising

Affiliations

  • Plant lover
  • Book reader
  • I love to travel (been to multiple different countries)
  • Florist

Accomplishments

  • I earned honors my senior year of college
  • I taught English in China and South Korea
  • I landed a Mangement position at CVS when I was in Iowa then later quit due to misstreatment from my higher ups. A year later CVS called me asking for me to come back and work in NY stores instead; I agreed.

Languages

Korean
Elementary

Timeline

Store Manager

CVS Pharmacy
12.2023 - Current

Manager

CVS Pharmacy
08.2023 - 12.2023

Store Manager in Training

CVS Pharmacy
07.2022 - 08.2023

Bachelor of Science - Counseling Psychology

Faith Baptist Bible College And Theological Seminary

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Kristian Nelson