Kristian Nelson
Melbourne
Summary
Professional automotive industry specialist with extensive knowledge in vehicle maintenance and customer service. Proven track record in diagnosing issues, coordinating with technicians, and ensuring customer satisfaction. Strong focus on teamwork, adaptability, and delivering reliable results. Skilled in communication, problem-solving, and managing evolving needs in fast-paced environment.
Overview
21
21
years of professional experience
Work History
Technical Services Specialist
Percepta
03.2019 - 02.2024
- Evaluated repair shop claim information to assess claim coverage.
- Oversaw call queues, call volumes, and additional performance metrics.
- Utilized web-based technical service data to accomplish claim adjudication process.
Oil and Lube Technician
Auto Sheen
11.2018 - 01.2019
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of multi-point inspection.
- Welcomed customers and addressed inquiries regarding oil changes and additional services.
Maintenance Technician
Pritchard Industries City Hall
11.2017 - 11.2018
- Managed daily upkeep and cleaning for building exterior and interior
- Inspected and maintained the facility to keep items in top working condition.
- Assessed and replaced faulty light switches and fixtures.
- Enhanced safety measures within a public facility through proactive hazard identification and swift issue resolution.
Outdoor Power Equipment Specialist
Altaquip
06.2017 - 10.2017
- Conducted small engine diagnostics and completed necessary repairs.
- Ensured all repairs were performed in accordance with manufacture guidelines.
- Completed routine maintenance to prevent future breakdown, and upheld top quality workmanship and excellent customer's service.
Owner
Nelson's Auto Repair
10.2002 - 09.2016
- Prioritized outstanding customer service by going above-and-beyond to exceed client expectations consistently.
- Managed daily operations for a smooth-running auto repair shop, ensuring timely service completion.
- Oversaw inventory management, including ordering and stocking of automotive parts and supplies.
- Handled all financial transactions, including accounts payable and receivable, ensuring accuracy.
Education
High School Diploma -
Camden County Vocational Tech
Pennsauken, NJSkills
- Maintenance and repair
- Troubleshooting
- Time management
- Detail oriented
- Administrative skills
- Customer service
Timeline
Technical Services Specialist
Percepta
03.2019 - 02.2024
Oil and Lube Technician
Auto Sheen
11.2018 - 01.2019
Maintenance Technician
Pritchard Industries City Hall
11.2017 - 11.2018
Outdoor Power Equipment Specialist
Altaquip
06.2017 - 10.2017
Owner
Nelson's Auto Repair
10.2002 - 09.2016
High School Diploma -
Camden County Vocational Tech
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