Kristian Orellana
Winston-Salem,NC
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
10
10
years of professional experience
Work History
Store Manager
Dollar General
07.2023 - 11.2024
- Developed and maintained strong relationships with customers to ensure repeat business
- Created weekly and monthly reports to track store performance and identify potential issues
- Analyzed store performance data to identify areas of improvement and develop strategies to increase efficiency
- Developed and implemented initiatives that increased customer satisfaction by80%
- Achieved store sales targets by60% through innovative promotional campaigns and strategic pricing
- Streamlined store processes and procedures, resulting in a60% increase in employee productivity
- Trained and developed a team of11 employees, resulting in increased job satisfaction and morale
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Legal Intake Specialist
Alert Communications
01.2022 - 07.2023
- Evaluate20+ prospective client inquiries and phone calls, analyze their case fit, and Set appointments for potential clients that meet criteria
- Keep lawyers' schedules organized and grow caseload
- Supervise new client onboarding and current client files through data entry and paperwork collection to ensure cases are managed efficiently
- Perform miscellaneous clerical tasks as needed, including transcription, research, spreadsheet management, and email writing to ensure operational efficiency
- Research complex legal questions, analyze relevant case law and statutes, and prepare comprehensive legal memoranda
- Facilitated effective communication among team members by organizing regular meetings to discuss ongoing cases, updates, and priorities.
- Demonstrated empathy towards clients in distressing situations while remaining professional throughout all interactions.
- Contributed to positive work culture by providing support to colleagues as needed, fostering teamwork within the office.
- Adapted quickly to new software programs utilized within the firm for data entry, record-keeping, and appointment scheduling.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
- Conducted thorough research to support case development, contributing to successful outcomes for clients.
- Assisted in the creation of a comprehensive database for tracking prospective clients and their cases, improving organization within the firm.
- Served as a reliable resource for both colleagues and clients seeking information or guidance on legal matters.
- Collaborated with attorneys to ensure thorough understanding of case details and proper allocation of resources.
COVID-19 Tester, Vaccinator & Site Manager
Ottendorf Laboratories
03.2019 - 01.2022
- Performed200+ COVID-19 nasal sample collections
- Administered three varieties of COVID-19 vaccine to patients and observed patients after vaccination injection
- Administered, processed, and documented rapid COVID-19 tests for patients on the spot, communicating with patients about lab results, test information, and miscellaneous questions
- Used laboratory information system (LIS) software to create test orders
- Tracked patient information in browser-based spreadsheets; assisted patients in the self-registration process; escalated customer service issues to management; and participated in training as scheduled by management
- Sanitized personal and communal work areas, completed inventory counts, performed equipment sterilization, and transported COVID-19 test samples to the lab
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Oversaw all daily office operations and equipment maintenance.
- Complied with safe operating practices and assessed operational procedures against best practices.
- Maintained records and logs of work performed and materials and equipment used.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Managed change orders effectively, minimizing disruptions to project timelines and ensuring client satisfaction through prompt resolution of issues.
- Inspected cleanliness of common areas and offices.
- Fostered culture of continuous improvement by implementing feedback mechanisms from staff and stakeholders.
Patient Care Technician (PCT)
Vienna Village Assisted Living
01.2015 - 11.2018
- Cared for elderly, convalescent, or disabled patients in an assisted living residence setting
- Maintained electronic documentation of care and assistance daily, reporting changes to medical staff
- Helped residents with activities of daily living: using the toilet, bathing and washing, dressing, and eating
- Coordinated and assisted patients with exercise, physical therapy, prescribed diets, and medication reminders
- Changed bed linens, washed patients' laundry, and assisted with other housekeeping chores
- Assisted clients with personal care: dressing, mobility, medication reminders, personal hygiene, and eating
- Fostered communication between families and healthcare regarding clients' medical and emotional conditions
- Maintained a safe environment within clients' homes, completing daily housekeeping tasks as needed
- Accompanied the clients on walks, community trips, recreational activities, and transportation to appointments
- Increased patient satisfaction scores by providing timely assistance, empathetic communication, and personalized care recommendations.
- Initiated process improvements within the department that resulted in streamlined workflows for more efficient patient care management.
- Contributed to improved patient outcomes by identifying gaps in care provision through targeted analysis of patient records.
- Delivered high-quality patient care while adhering to strict confidentiality standards as mandated by HIPAA regulations.
- Strengthened relationships between patients and healthcare providers by actively addressing concerns or questions regarding treatment plans or billing issues.
- Utilized critical thinking skills to prioritize tasks effectively in high-stress environments, ensuring optimal patient care delivery.
- Supported optimal patient care by performing venipuncture using various techniques such as butterfly needles, straight needles, and fingerstick methods.
- Expedited discharge planning process by liaising with case managers, social workers, and other relevant parties to secure appropriate follow-up care for patients upon leaving the ICU.
Education
Certified Clinical Medical Assistant -
Stepful
Remote12.2024
High School Diploma -
Forbush High School
Yadkinville, NC08.2011
Skills
- Critical thinking and problem solving
- Conflict Resolution
- Self-motivation
- Effective Time Management
- Time Management
- Ability to Work Under Pressure
- Adaptability
- Fast Learner
- Computer Skills
- Microsoft Office
- Teamwork
- Communication
- Ability to Multitask
- Leadership Skills
- Spreadsheets
- Data Entry Skills
- Administrative Operations
- Scheduling
- Business Efficiency
- Customer Service
- COVID-19 Testing
- Sterilization
- Stock Control
- Communication Skills
- Patient Care Technician
- Activities of Daily Living
- Well-being and Personal Care
- Clothing Care and Cleaning
- Medical Terminology
- Certified Medical Assistant
- Infection Control
- Knowledge of Electrocardiography
- Clinical Works
- Knowledge of Blood Donations
- Diagnostic Tests
- Patient Assessment
- First Aid and Preparedness
- Interpersonal Skills
- Problem Solving
- Training and mentoring
Languages
English
Timeline
Store Manager
Dollar General
07.2023 - 11.2024
Legal Intake Specialist
Alert Communications
01.2022 - 07.2023
COVID-19 Tester, Vaccinator & Site Manager
Ottendorf Laboratories
03.2019 - 01.2022
Patient Care Technician (PCT)
Vienna Village Assisted Living
01.2015 - 11.2018
Certified Clinical Medical Assistant -
Stepful
High School Diploma -
Forbush High School
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