Kristian Oubre
Operations, Development & Optimization Expert
Manchaca,TX
Summary
Dedicated Operations Manager and WordPress Expert with extensive experience in leading operations for small to medium-sized web-based businesses. Proven track record in streamlining processes, driving revenue growth, and leading cross-functional teams to exceed project goals. Skilled in WordPress development, project management, strategic planning, and digital marketing. Actively seeking ongoing contract or permanent roles to contribute to creating outstanding user experiences is a priority. The belief is strong that the most impactful work is achieved as part of a collaborative team, where collective efforts lead to innovative solutions and meaningful progress
Overview
14
14
years of professional experience
6
6
years of post-secondary education
Work History
Chief Operations Officer
CQC International Inc.
06.2017 - Current
- Led team to drive 300% increase in subscriber numbers within first year
- Implemented strategic plans resulting in 50% revenue growth annually
- Streamlined operational processes, enhancing efficiency and reducing costs by 30%
- Drove revenue growth through development of innovative marketing campaigns and sales strategies
- Supported business growth through strategic planning and process development
Project Manager/Lead Developer
CQC International Inc.
Wimberley, TX
03.2015 - 06.2017
- Managed and executed over 20 large-scale projects, ensuring timely delivery and quality standards
- Led WordPress development efforts, contributing to successful launch of new digital platforms
- Coordinated with cross-functional teams to optimize project outcomes.
Operations Manager
Defend.Survive.Prepare
Wimberley, TX
01.2013 - 03.2015
- Oversaw daily operations, significantly improving operational workflows and customer satisfaction
- Spearheaded development and implementation of strategic plans to enhance operational efficiency
- Led initiatives that resulted in substantial cost savings and process improvements.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Devised processes to boost long-term business success and increase profit levels.
Technical Support Specialist
Wirehouse Solutions/Austin Wirehouse
06.2010 - 12.2012
- Developed and maintained knowledge base of tech solutions, significantly reducing problem resolution time
- Played key role in team training and development, enhancing overall team performance.
- Identified opportunities for process optimization within technical support department, leading to increased effectiveness and efficiency
- Enhanced team productivity by streamlining troubleshooting processes for faster issue resolution
- Developed comprehensive knowledge of company's products and services to provide accurate solutions to client inquiries
- Identified potential sales and cross-selling opportunities and informed supervisor
- Generated reports to track performance and analyze trends
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions
- Conducted regular system maintenance tasks, ensuring optimal performance and minimizing downtime for endusers
Education
Associate of Arts - Psychology
University Of Texas
Austin, TX 08.1998 - 05.2004
Skills
WordPress Expert
undefinedTimeline
Chief Operations Officer
CQC International Inc.
06.2017 - Current
Project Manager/Lead Developer
CQC International Inc.
03.2015 - 06.2017
Operations Manager
Defend.Survive.Prepare
01.2013 - 03.2015
Technical Support Specialist
Wirehouse Solutions/Austin Wirehouse
06.2010 - 12.2012
Associate of Arts - Psychology
University Of Texas
08.1998 - 05.2004
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