Overview
Work History
Skills
Certification
Awards
Timeline
Generic

Kristian Quinnell-Conner

Lakeville,MN

Overview

16
16
years of professional experience
1
1
Certification

Work History

Community Manager

Greystar Management
09.2022 - Current
  • Manage the day-to-day operations of Waterford Bay Apartment including managing 5 team members
  • Achieve established budgeted financial and operational goals
  • Ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations
  • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
  • Meet targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
  • Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed
  • Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund
  • Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease
  • Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals
  • Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues
  • Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests
  • Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal
  • Supervise property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices
  • Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed
  • Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns
  • Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports
  • Developed new ideas and programs to enhance events, amenities, and the overall Resident experience during the life cycle of Residents’ lease terms
  • Act as Residents’ primary contact and proactively communicates with them while strengthening each relationship by deeply understanding each Resident’s unique lifestyle, preferences, and needs, and ensuring services offered are personalized and of the highest quality.

Senior Community Manager

Arcadia Management
12.2019 - 09.2022
  • Establish and maintain a pleasant and professional atmosphere
  • Use clear and effective communication while resolving resident issues in a reasonable and timely manner
  • Develop a resident retention program that reduces turnover
  • Ensure complete oversight of the entire property including the grounds, common areas, garage and all units to ensure cleanliness, safe conditions, etc
  • Develop and follow an aggressive and comprehensive marketing strategy
  • Communicate and manage staff including performance evaluations, promotions, hiring and disciplinary responsibilities
  • Communicate timely with upper management, regarding tenant activity, legal issues, maintenance concerns, etc
  • Collect all rents due, deposit funds and update Yardi while adhering to tenant collection procedures
  • Process all invoices promptly and adhere to all company accounting procedures
  • Manage all outside contractors or vendors to ensure quality workmanship and satisfactory completion of projects
  • Ensure that move-outs are walked and inspected by management, document any cleaning or damages
  • Residents should be aware of all charges during the move-out and sign off agreeing to any applicable charges
  • Complete the deposit accounting in Yardi immediately after the move out and turn in to accounting
  • Work with the Regional Manager each year to develop an annual budget for the property
  • Ensure that the property is operating within the assigned budget
  • Review maintenance request response time
  • Follow up with residents and make sure that the work was completed to their satisfaction
  • Report accidents or emergencies immediately to the Regional Manager and ensure that the proper paperwork and documentation is completed
  • Review the marketing strategies to see which sources are generating leads and what the conversion rates from leads to leases are for each advertising source
  • Ensure that leasing staff is responding to all lease inquiries several times per day
  • Monitor comparable properties and take a proactive approach in making recommendations to the Regional Manager to make sure that the property remains competitive
  • Conduct regular meetings with staff to go over all property issues including occupancy goals, lease renewals and expirations, and any expense
  • Act as a liaison between on-site staff and corporate staff
  • Review and audit all leases periodically
  • When there are unfilled positions, the community manager will need to assist with any caretaking, grounds keeping, and light maintenance to keep the curb appeal of the property to the owners and company's expectations.

Accounts Payable Specialist

Johnson Brothers Liquor Company
06.2008 - 12.2019
  • Responsible for accounts payables for the St
  • Paul and Corporate branches
  • Responsible for reviewing and entering all invoices for payment processing into the Work Day system
  • Previously responsible for entering vouchers received into the JD Edwards accounts payable system
  • Previously responsible for treasury functions such as verifying EFT and Clearing EFTs to different bank account’s
  • Reviewing bank reports and verifying appropriate amounts are taken out of the bank accounts for electronic payments and posting those payments to the general ledger
  • Verifying general ledger coding and posting invoices to general ledger
  • Previously responsible for processing the check run and matching the invoices that apply
  • I work closely with the management team and the staff to promote the customer service standards for the company
  • I work directly as a team with all the accountants
  • Research vendor statements, phone calls, and discrepancies with the branch and vendors
  • Enter W-9 information into the system
  • Verify Expenses
  • Pay monthly Excise and Sales & use taxes on time for the branch I am responsible for
  • Responsible for foreign currency rate changes and clearing wire payments of foreign currency
  • Responsible for over 25 communication bills throughout all branches
  • Responsible for running data reports on open payables and other reports.

Skills

  • Excellent written, oral and interpersonal communication skills
  • Exceptional leadership skills
  • Flexible, and can successfully function either independently or as a dedicated manager and team player, as needed
  • Self-motivated and hard working with a positive attitude and willingness to work overtime, as needed
  • Computer literate, with established proficiency in MS Office, MS Publisher, MS Outlook, Quick Books, OneSite, AS400, JDEdwards, Workday, Dayforce, ADP, RealPage, Yardi, variance reporting, financial statements, HR Policies, Compliance Procedures, Fair Housing, Vendor Compliance, Resident Portals, Salto, Butterfly, Amazon Hub, Luxor Hub, Internet, Websites and e-mail
  • Working administrative knowledge of current standard office procedures and practices
  • Organized, accurate and detail-oriented in all management & administrative activities, along with a proven ability to effectively prioritize and complete multiple tasks, while meeting deadline schedules under pressure
  • Sharp customer service skills
  • Knowledge and understanding of current laws, rules, regulations and changes in Real Estate, Fair Housing, MLS system, and property tax information

Certification

  • Minnesota Real Estate License – February 2002 to 2010
  • Certified Relocation Specialist, working with Buyers, Sellers and Inventory Listings – 2003 to 2010
  • Residential Specialist – 2003-2010

Awards

  • 2024 Outreach Marketing Piece Nomination– Waterford Bay Apartments.
  • 2024 Outstanding/Innovative Resident Experience Nomination – Waterford Bay Apartment.
  • 2024 Curb Appeal Nomination– Waterford Bay Apartments.
  • 2023 Kingsley Award - Waterford Bay Apartments.
  • 2021 Community Manager Award – Arcadia Management.
  • 2018 Accounts Payable Specialist Award – Johnson Brothers.
  • 2007 Management Excellence Award – REMAX Results.

Timeline

Community Manager

Greystar Management
09.2022 - Current

Senior Community Manager

Arcadia Management
12.2019 - 09.2022

Accounts Payable Specialist

Johnson Brothers Liquor Company
06.2008 - 12.2019

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Kristian Quinnell-Conner