Kristian Quintero P
Miami,FL
Summary
Dedicated Hotel Operations and Training professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Abae Hotel by Eskape Collection
Miami Beach, FL
04.2023 - Current
- Lead of the HR, Front Desk, Housekeeping, Maintenance and Valet Parking departments with 20 employees.
- Creation of Policies and Procedures, assist the CEO with budgets, manage expenses, revenue and other admin functions.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics monthly, quarterly and yearly.
- Interacted well with customers to build connections and nurture relationships, and by replying about 10 reviews per week.
Front Office Manager
Uma House By Yurbban - Miami FL
Miami, FL
11.2022 - 04.2023
- Lead of Front Office, Bar Departments.
- Assist the GM with creation of Policies and Procedures
- Recruitment, onboarding, supervision and evaluation of employees.
- Lead executions of events at Pool Bar.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions and reply guests reviews with proper answer accordingly with guest satisfaction.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Team Lead II Medellin & Cali
Uber
Medellin, Colombia
12.2020 - 10.2021
- Manage driver experience service for operations reopening in the city of Medellin
- Ensure procedure adherence to current governmental policies for car rental services
- Lead customer experience team that handles Uber drivers, who are both company clients and their main resource
- Trained new team members by relaying information on company procedures and safety requirements.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Experience Manager
OUT in Colombia Travel, LGBT Travel Agency
Medellin, Colombia
05.2020 - 12.2020
- Manage sales processes and support marketing strategies.
- Oversee all aspects of the planning, implementation and tracking of tourism-related activities of the company.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Established strategic partnerships with external vendors, broadening service offerings while maintaining quality standards.
General Manager
Selina
Medellin, Colombia
02.2019 - 12.2019
- Manage operations of all the property related to product, guest services and staff.
- Establish and manage sales strategy for the property.
- Assisted in recruiting, hiring and training of team members.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Preopening General Trainer
Selina
Medellin, Colombia
02.2018 - 02.2019
- Create new content with the company to train managers, staff and corporate executives
- Train staff in operations, customer experience and brand, for Colombia, Ecuador, Panama, Brasil and Peru
- Definition of new roles and support in their recruitment
Operations Manager
Selina
Medellin, Colombia
04.2017 - 02.2018
- Lead of Front Desk, Housekeeping, Maintenance and Security departments.
- Assist the GM with creation of Policies and Procedures.
- Recruitment, onboarding, supervision and evaluation of employees.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Front Office Manager
Other relatives
Colombia
01.2011 - 10.2014
- W Bogota Hotel - Lead Welcome Desk Manager Nov2014 - Feb2017
- The Charlee Lifestyle Hotel - Front Desk Manager Jan2011 - Oct2014
Education
Bachelor of Hospitality And Tourism Management - HOTEL MANAGEMENT AND BUSINESS
Digital University of Antioquia
Colombia12.2024
Associate of Hospitality Management - HOTEL OPERATIONS
CESDE
Colombia12.2010
Skills
- Customer Service Experience
- Leadership
- Team Work
- Recruitment
- Hotel Operations
- Leadership and team building
- Problem resolution
- Time management
- Training and coaching
- Customer relations
- Employee scheduling
- Administrative skills
LANGUAGES
Spanish / Native
English / Advanced
Certification
- Train the Trainers, Starwood Hotels 2016.
- Dog Trainer, Aprende Institute
Accomplishments
- Staffing - Worked directly with Human Resources to streamline hiring and onboarding process.
- Del Posso T-Shirts: Fashion with impact, T-shirts with a great quality but also with a social impact by purchasing a t-shirt we are donating to an abandoned and mistreated animals.
Timeline
General Manager
Abae Hotel by Eskape Collection
04.2023 - Current
Front Office Manager
Uma House By Yurbban - Miami FL
11.2022 - 04.2023
Team Lead II Medellin & Cali
Uber
12.2020 - 10.2021
Experience Manager
OUT in Colombia Travel, LGBT Travel Agency
05.2020 - 12.2020
General Manager
Selina
02.2019 - 12.2019
Preopening General Trainer
Selina
02.2018 - 02.2019
Operations Manager
Selina
04.2017 - 02.2018
Front Office Manager
Other relatives
01.2011 - 10.2014
Bachelor of Hospitality And Tourism Management - HOTEL MANAGEMENT AND BUSINESS
Digital University of Antioquia
Associate of Hospitality Management - HOTEL OPERATIONS
CESDE