KRISTIAN SABLAY
Hayward,CA
Summary
Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
5
5
years of professional experience
Work History
Repair Technician
American Portwell
02.2020 - Current
- Managing calls and emails from customers for technical support for customer products
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Repaired and maintained wide range of small and large IOT and server systems successfully.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
- Followed detailed repair and maintenance procedures for consumer products.
- Adhered to strict safety protocols while working with potentially hazardous materials or electrical components during the repair process.
- Maintained detailed records of repairs, parts inventory, and warranty information for accurate documentation purposes.
- Consistently met or exceeded performance metrics for repair completion times and customer satisfaction ratings.
- Conducted diagnostic procedures to determine root cause of customer problems and provide accurate repair recommendations.
- Enhanced customer satisfaction by providing timely and efficient repair services.
- Supported colleagues by sharing knowledge of specialized techniques or tools used in specific types of repairs when necessary.
- Provided exceptional customer service by explaining the repair process, answering questions, and offering expert advice on device care and maintenance.
- Checked, repaired and repacked survival equipment to meet specifications.
- Wrote and revised maintenance procedures.
- Managed maintenance activities, supervised staff, and inspected equipment.
Customer Service Lead
Airport Terminal Services
05.2019 - 02.2020
- Direct and control people and equipment to efficiently complete the task as directed within the company standards
- Know company policies in order to interpret manuals and relate the interpretations to subordinates
- Provide counseling and discipline as needed
- Maintain working relationships with customers and provide prompt response to service requests
- Monitor staff training records, planning for flights in advance
- Being responsible for ensuring compliance with established company safety policies
- Communicating any related issues to the management team
- Directly communicating and assisting passengers to ensure customer quality and customer satisfaction
- Providing answers in a timely manner to queries from customers
- Continuous communication with passengers on the status of flights.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Established strong relationships with clients, leading to repeat business and positive feedback.
- Mentored junior staff members to improve their knowledge of company.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Reviewed associate performance to identify training needs.
Education
IT Service and Support A.S. -
Ohlone Community College
Fremont, CA05.2019
Skills
- Customer Service
- Mechanical skills
- Safety Requirements
- Equipment Repair
- Inventory Management
- Equipment Inspection
- Soldering Proficiency
- System Testing
- Technical diagnosis
- Component Replacement
- Diagnostic Testing
- Hardware Repair
Coursescompleted
- IT Service Management
- Microsoft Desktop support tech
- Basic Website design
- Network Security+
- Intro in Linux and Unix
- IT Essentials (CompTIA A+)
- Intro to SQL
- Into to Networks (CCNA1 and CCNA2)
- Microsoft Client Operation systems
- Windows servers
- VMware
Timeline
Repair Technician
American Portwell
02.2020 - Current
Customer Service Lead
Airport Terminal Services
05.2019 - 02.2020
IT Service and Support A.S. -
Ohlone Community College
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