Kristian Sanders
Summary
To secure a position as an administrative assistant leveraging my strong customer service and communication skills to provide efficient support to management and enhance overall office productivity. Authorized to work in the US for any employer
Overview
10
10
years of professional experience
Work History
Administrative Specialist
Tennessee Community Services Agency (TNCSA)
01.2023 - 01.2025
- Aided Tenncare applicants and members with mental illness and/or alcohol or drug dependencies regarding Tenncare eligibility, Tenncare covered services, application processes, eligibility categories and requirements, program policies and procedures, appeals rights and procedures and advocacy services. Provide customer service, conflict resolution and conflict de-escalation.
Night Auditor
Hampton by Hilton
01.2024 - 01.2024
- Performed nightly audits of hotel financial transactions, ensuring accuracy and compliance with company policies. Managed front desk operations during overnight shifts, including guest check-ins and check-outs. Resolved customer complaints and issues in a timely manner to ensure guest satisfaction. Prepared daily reports summarizing hotel occupancy rates, revenue, and other key metrics for management review. Balanced cash drawers and completed end-of-day accounting procedures accurately. Conducted regular inspections of public areas to ensure cleanliness and safety standards were met. Responded promptly to emergency situations such as fire alarms or medical incidents, following established protocols.
Front Desk Receptionist
Rainbow Pediatric P.C.
01.2023 - 01.2023
- Maintained cleanliness and organization of the front desk area at all times. Greeted patients, managed incoming phone calls, scheduling appointments, verified insurance information and assisted with patient check - in and check - out process. Updated demographics, process payments, daily reports, fax, scanned documents.
Patient Financial Representative 1
West Tennessee Healthcare
01.2022 - 01.2023
- Researched patient's accounts, researched and posted payments, applied proper discounts, researched insurance policies and discrepancies Managed patient accounts, ensuring accurate and timely billing for medical services rendered, Resolved billing inquiries and disputes from patients, insurance companies, and healthcare providers Assisted patients in understanding their insurance benefits and financial responsibilities, Maintained confidentiality of patient information in compliance with HIPAA regulations .Utilized electronic health record systems to accurately document patient interactions and billing activities.
Cashier/Receptionist
The Jackson Clinics
11.2021 - 10.2022
- Verified insurance information and assisted with patient check - in and check - out process, verified patient's insurance for copayments and deductibles. scanned patient's insurance cards and photo ID's into the system. Greeted and welcomed visitors, providing a positive first impression of the company. Scheduled appointments and maintained calendars for multiple executives. Maintained an organized reception area, ensuring cleanliness and professionalism at all times. Handled sensitive documents with confidentiality and discretion.
Navigator
UnitedHealth Group
01.2021 - 01.2021
- Educated members on gaps in care. Assisted with scheduling provider appointments. Identified gaps in care and assisted with closure in gaps of care. Advocated for patients' rights and ensured that they received appropriate care in a timely manner. Educated patients on self-care techniques to promote wellness and prevent complications. Coordinated transportation services for patients who required assistance getting to medical appointments or procedures. Ensured compliance with regulatory standards related to patient privacy (HIPAA) and safety protocols within the healthcare setting. Provided emotional support to patients during challenging times by actively listening empathetically. Assisted patients in navigating the healthcare system, including scheduling appointments, coordinating referrals, and obtaining necessary authorizations.
Customer Care Specialist
Ingram Content Group
01.2015 - 01.2017
- Monitor and resolve customer's questions and complaints. Researched discrepancies and take the necessary actions to achieve customer satisfaction. updated, maintained and posted payments to the proper accounts. provided timely feedback to the customers and supervisor's concerns. answered telephones promptly, pleasantly and professionally. Assisted customers with placing orders, tracking shipments, processing returns, and handling billing inquiries. Maintained accurate records of all customer interactions using CRM software.
Education
Certificate of Completion - NURSING ASSISTANT
INSTITUTE OF ALLIED HEALTH
Memphis, TN01.2004
Honors Diploma - general studies
Middle College High
Memphis, TN01.2002
Skills
- Adept at using Microsoft Word
- Proficient in Microsoft Office
- Effective organizational skills
- Advanced Excel skills
- Experience in office support
- Effective problem resolution
- Strong verbal communication
- Customer service excellence
- Effective telephone interaction
- Detail-oriented data management
- Effective conflict resolution
- Customer service expertise
- Clerical coordination
- Prioritization and organization
Timeline
Night Auditor
Hampton by Hilton
01.2024 - 01.2024
Administrative Specialist
Tennessee Community Services Agency (TNCSA)
01.2023 - 01.2025
Front Desk Receptionist
Rainbow Pediatric P.C.
01.2023 - 01.2023
Patient Financial Representative 1
West Tennessee Healthcare
01.2022 - 01.2023
Cashier/Receptionist
The Jackson Clinics
11.2021 - 10.2022
Navigator
UnitedHealth Group
01.2021 - 01.2021
Customer Care Specialist
Ingram Content Group
01.2015 - 01.2017
Honors Diploma - general studies
Middle College High
Certificate of Completion - NURSING ASSISTANT
INSTITUTE OF ALLIED HEALTH
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