Kristian Smith
Arlington
Summary
Enthusiastic college graduate with experience in drafting legal documents, legal research, and case management. Focuses on organizational and time management skills in order acquire more legal knowledge and exposure. Keen attention to detail ensuring accuracy and compliance with legal standards. Exemplary interpersonal skills assisting attorneys in achieving favorable outcomes inside and outside of the courtroom.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Data Analyst
Glasfloss Industries
12.2023 - Current
- Started off as Data Entry Specialist and received promotion within one month of employment
- Produced monthly reports using advanced Excel spreadsheet functions.
- Utilized data visualization tools to effectively communicate business insights.
- Improved decision-making processes with accurate data analysis and visualization techniques.
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with cross-functional teams to ensure data integrity and accuracy, resulting in better-informed decisions.
Customer Service Representative
Assurant
12.2020 - 12.2023
- Collaborated with mortgage companies to deliver exceptional customer service on home loans, insurance policies, and documentation.
- Utilized effective communication skills to address and resolve customer challenges related to home loans.
- Verify insurance coverage to ensure active and adequate coverage amounts
- Resolved client issues by utilizing effective communication skills and coordinating with relevant affiliates.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Life Insurance Agent
Lincoln Heritage Life Insurance
11.2018 - 12.2020
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Initiated cold calls to potential clients and arranged meetings to explore life insurance solutions.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Earned top salesman of the month for three consecutive months.
Customer Service Representative
American Airlines
09.2016 - 11.2018
- Assisted an average of 200 customers daily with itineraries, boarding passes, and transportation vouchers, ensuring punctuality for timely flight departures.
- Assisted in training new employees on essential job functions, leading to a more efficient workforce capable of handling increased demands during peak hours.
- Leveraged QUIK and 'Gate-reader' technology to facilitate passenger boarding, rebook flights, and ensure accurate luggage tracking and rerouting.
- Managed cash deposits and conducted bank runs, ensuring accurate and timely financial transactions.
Education
Bachelor of Science - Criminal Justice
Louisiana State University
Baton Rouge, LA12-2024
Skills
- Data Analysis
- Excel Proficiency
- Technical Report Writing
- Legal Research Skills
- Professional Writing
- Legal Document Drafting
- Attention to detail
- Interpersonal Skills
- Case Management
- Multitasking
- Customer service skills
Certification
- Certified Customer Service Professional (CCSP) - National Customer Service Association.
- Paralegal Certificate (Pursuing-2026)
Timeline
Data Analyst
Glasfloss Industries
12.2023 - Current
Customer Service Representative
Assurant
12.2020 - 12.2023
Life Insurance Agent
Lincoln Heritage Life Insurance
11.2018 - 12.2020
Customer Service Representative
American Airlines
09.2016 - 11.2018
Bachelor of Science - Criminal Justice
Louisiana State University
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