Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kristian Welch

Violet,LA

Summary

Committed professional with a solid history of accomplishment in helping people handle emotionally-charged, life-threatening and dangerous situations. Knowledgeable about dispatch procedures and policies. Successful at keeping callers calm and gathering required information to support police and other first responder actions. Reads maps, understands tracking information and provides timely updates to field personnel. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Deputy

St. Bernard Sheriff’s Office
04.2015 - Current
  • Followed established protocols for professional handling of emergency situations.
  • Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
  • Directed responders using assigned mapping systems for timely emergency attendance.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Assessed emergency requests and made quick judgment calls to determine appropriate action.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Routed calls to police, fire, and ambulance service to meet individual call needs.
  • Dispatched and coordinated emergency services teams according to high-priority calls.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Provided on-the-job training and coaching to develop new dispatchers.
  • Assisted callers in emergency situations with appropriate information and support.
  • Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
  • Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
  • Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

High School Diploma -

Chalmette High School
Chalmette, LA
05.2010

Skills

  • Problem-Solving
  • Cultural Awareness
  • Google Workspace
  • Decision-Making
  • Self-Motivated
  • Multitasking Abilities
  • Dependable and Responsible
  • First Aid/CPR
  • Good Telephone Etiquette
  • Written Communication
  • Teamwork and Collaboration
  • Excellent Communication
  • Organization and Time Management
  • Critical Thinking
  • Interpersonal Communication
  • Active Listening
  • Training and Development

Certification

  • CFR - Certified First Responder

Timeline

Deputy

St. Bernard Sheriff’s Office
04.2015 - Current

High School Diploma -

Chalmette High School

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Kristian Welch