Kristian White
Theodore,AL
Summary
Dynamic customer service professional with a proven track record at Goodies Heady Smokeshop, excelling in customer engagement and operational efficiency. Adept at resolving complaints and identifying upselling opportunities, enhancing customer satisfaction. Skilled in troubleshooting and maintaining equipment, ensuring seamless operations while fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Goodies Heady Smokeshop
Oklahoma City, OK
03.2024 - 02.2025
- Surpassed sales goals through effective marketing strategies.
- Developed strong customer relationships to promote repeat business.
- Resolved customer complaints quickly and efficiently to maintain satisfaction.
- Engaged customers in conversation to identify needs and provide tailored assistance.
- Provided accurate information on products and services, enhancing decision-making.
- Managed inventory and supplies to ensure operational readiness.
- Exceeded established service goals through exemplary customer service and employee management practices.
- Identified upselling opportunities based on customer needs, increasing transaction totals.
WASH BAY TECHNICIAN
Cruise In Auto Spa
Tulsa, OK
11.2023 - 03.2024
- Operated and maintained wash bay equipment, including pressure washers, scrubbers, and vacuums.
- Ensured cleanliness and organization of work area during shifts.
- Utilized software to manage data related to wash bay operations.
- Followed safety protocols while operating heavy machinery in wash bay environment.
- Responded promptly to customer inquiries regarding vehicle cleaning needs.
- Provided exceptional customer service by addressing questions about available services.
- Inspected vehicles for damage prior to washing and reported findings to supervisor.
- Assisted technicians in completing tasks as necessary.
WASH BAY TECHNICIAN
Quiks Oil Change
Watauga, TX
03.2022 - 12.2022
- Utilized computer software programs related to managing data associated with the wash bay operations.
- Provided customer service by answering questions about services provided in the wash bay area.
- Used appropriate cleaning solutions for various surfaces to ensure effective results.
- Performed preventative maintenance on all wash bay equipment, such as lubrication and filter changes.
- Followed safety protocols while operating heavy machinery in the wash bay environment.
- Utilized problem-solving skills to diagnose and repair mechanical issues with wash bay equipment.
- Performed daily preventative maintenance on various types of washing machines; troubleshot mechanical, electrical and hydraulic issues.
- Maintained a clean and organized workspace throughout shift hours.
- Rinsed objects and placed them on drying racks and use cloth, squeegees, and air compressors to dry surfaces.
LOAD/UNLOAD TRUCKS
UPS
Fort Worth, TX
01.2018 - 12.2019
- Assisted in training new employees on logistics operations processes and procedures.
- Coordinated with drivers to determine the most cost-effective routes for deliveries while minimizing delays.
- Successfully coordinated and managed the loading of goods onto trucks, ensuring that all safety regulations were followed.
- Maintained a clean and organized work area.
LINE COOK
Slim Chickens
Ft. Worth, TX
02.2017 - 11.2017
- Maintained a clean and organized work area, including all cooking surfaces, utensils, and equipment.
- Managed multiple tasks simultaneously without compromising product quality or service times.
- Adapted well under pressure in high volume environments while maintaining focus on quality execution.
- Worked with other members of the kitchen staff to ensure efficient service.
- Memorized restaurant recipes to accurately and quickly prepare dishes.
- Stocked and maintained prep stations to reduce wait times and shortages.
- Communicated effectively with co-workers to ensure timely delivery of orders.
- Opened or closed kitchen as dictated by department scheduling.
- Collaborated with team members to complete tasks quickly and efficiently during peak hours of operation.
- Proficiently operated various kitchen appliances such as grills, ovens, fryers and other equipment.
- Practiced safe food handling procedures in accordance with local health regulations.
- Maintained knowledge of menu items and ingredients to meet customer requests and dietary restrictions.
- Prepared dishes according to restaurant recipes and specifications within set time frames.
- Demonstrated ability to follow recipes, portion controls and presentation specifications while preparing food.
- Trained newly hired line workers regarding store recipes and policies.
- Ensured proper storage of food products at appropriate temperatures to maintain food safety standards.
- Inspected and cleaned food preparation areas, equipment, and work surfaces and service areas to follow safe and sanitary food-handling practices.
Skills
- Safety protocols
- Customer satisfaction
- Corrective maintenance
- Operational efficiency
- Customer experience
- Goal orientation
- Troubleshooting skills
- Productivity management
- Customer engagement
Timeline
Customer Service Representative
Goodies Heady Smokeshop
03.2024 - 02.2025
WASH BAY TECHNICIAN
Cruise In Auto Spa
11.2023 - 03.2024
WASH BAY TECHNICIAN
Quiks Oil Change
03.2022 - 12.2022
LOAD/UNLOAD TRUCKS
UPS
01.2018 - 12.2019
LINE COOK
Slim Chickens
02.2017 - 11.2017
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