Kristian Whittaker

• Connected with prospects and incoming clients to establish, develop, and maintain positive business and customer relationships
• Boosted revenue by bringing in and cementing relationships with prospects and initial clients by understanding and interpreting customer requirements – speaking with clients to understand, anticipate and meet their needs.
• Curated transition processes for new customer accounts by facilitating onboarding experiences via education, advisement and demonstration of the software.
• Maintained records of customer communications and contact information as required within a CRM database.

Unique Accomplishments;

• Building upon the company's "consistent contact" standard, I developed a personal procedure that increased my outreach by 1.8x, with respect to the prospecting calls, emails and demos I made each day
• My capacity to anticipate, address and satisfy client concerns for incoming clients was greatly appreciated by teammates and clients alike. The latter of whom would continuously request my services post their initial onboarding experience.

• Identified, addressed and resolved technical issues and client misconceptions while providing general customer support regarding the CRM software.`
• Active Use of Zendesk for ticket/issue maintenance and escalation across appropriate departments to research and resolve customer issues.
• Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.

Unique Accomplishments

• Ensured compliance with company and industry standard KPIs e.g., FRT (First Response Time), ART (Avg Resolution Time), (CSAT) client satisfaction, etc.
• Participated in ongoing product training and beta-testing of product improvements, feature releases and service advancements to maintain top-tier service and mentorship to fellow upcoming team members
• Retained existing clients and developed countless new accounts by extending high quality and efficient support service, highlighting my development aptitude

• Drove team and party progress by developing and strengthening relationships with UCSB student groups and community partners.
• Developed, implemented and oversaw onboarding plans for campaign volunteers, canvassers and campus/community presenters.
• Oversaw teams of volunteers and monitored effectiveness of each area.
• Created grassroots campaign initiatives mobilizing collegiate support and voter turnout in doves!
• Rallied and monitored early-voter, election day and overall voter outreach protocols.