Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristiana Dominguez

Albuquerque,NM

Summary

Efficient Patient Visit Specialist known for high productivity and ability to complete tasks swiftly. Excels in patient scheduling, records management, and insurance verification. Possesses strong organizational, communication, and interpersonal skills, ensuring smooth operations within dental practices. Thrives in fast-paced environments using these skills to enhance patient satisfaction and streamline office procedures.

Overview

11
11
years of professional experience

Work History

Patient Visit Specialist

Presbyterian
Albuquerque, NM
06.2024 - Current
  • Processed referrals for specialist care when requested by physicians or patients.
  • Entered insurance, demographics and health history into patient database.
  • Answered high volume of incoming calls, responding to inquiries from patients and other medical offices.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Arranged documents for insurance claims.
  • Collected payments from patients in accordance with established policies and procedures.
  • Prepare procedure estimates.
  • Get authorizations for imaging.

Call Center Team Lead

Presbyterian Medical Services
Albuquerque, NM
08.2022 - 06.2024
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Produced reports outlining information such as call duration and customer satisfaction levels.
  • Directed team of 27 associates handling 75+ calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Participated in potential new hire interviewing sessions to help identify qualified candidates.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Provided ongoing training to address staff needs.
  • Complied with company policies, objectives and communication goals.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Coached staff members to develop long-term career goals.
  • Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
  • Monitored employee productivity to provide constructive feedback and coaching.

Call Center Representative

Presbyterian Medical Services
Albuquerque, NM
08.2021 - 08.2022
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Called patients to confirm scheduled appointments and obtain additional details.
  • Entered insurance, demographics and health history into patient database.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Protected patients by observing strict HIPAA guidelines.
  • Took messages from patients and promptly relayed to appropriate staff.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.

Leasing Consultant

Cottonwood Residential Op
Albuquerque, NM
09.2020 - 07.2021
  • Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
  • Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
  • Contacted and followed up with tenants on renewal notices.
  • Encouraged prospective tenants to fill out applications after property tours.
  • Detailed application requirements and answered questions from prospective tenants.
  • Promoted property to businesses in local area through marketing collateral, phone calls and email messages.
  • Escalated critical issues to property manager to deliver immediate resolution.
  • Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
  • Conducted informative and personalized tours, resulting in new leases.

Closure Technician

Prime Therapeutics LLC
Albuquerque, NM
06.2019 - 06.2020
  • Provided accurate information to all parties, including patients, insurance providers, healthcare staff and office personnel by using effective written and verbal communication skills.
  • Verified insurance benefits to refill medications by examining formularies and calling insurance companies for exceptions.
  • Performed detailed medical reviews of prior authorization request, following established criteria and protocols.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
  • Transmitted claims to insurance companies for payment and reconciled EOBs.

Server Shift Leader

Village Inn and Restaurant
Rio Rancho, NM
03.2014 - 06.2019
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Walked through dining room during service to monitor guest satisfaction and advise servers and bussing staff of specific service needs.
  • Tracked seated guests and available seating using POS.
  • Notified servers after seating parties in section for prompt service.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed on top of server availability and table turnover to make accurate decisions about seating locations.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash and restocking paper products.
  • Supervised serving staff to drive high level of hospitality and food excellence.
  • Created positive guest experience by listening to guest needs and recommending options to meet requests.
  • Trained and acclimated new servers to restaurant's culture and operations.
  • Managed tables throughout dining room to execute service at highest level.
  • Maintained thorough knowledge of menu to describe dining options.
  • Directed and assisted in general dining room cleaning and sanitation.
  • Cleared dishes from tables during and after meal service to maintain clean dining area.
  • Held performance reviews to identify and correct areas needing improvement.
  • Leveraged proper serving etiquette to promote inviting dining atmosphere.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.

Education

High School Diploma -

V Sue Cleveland High School
Rio Rancho, NM
05.2014

Skills

  • Communication skills
  • Leadership skills
  • Organizational skills
  • Time management skills
  • Relationship building
  • Critical thinking
  • Microsoft Office
  • Customer service
  • Attention to detail
  • Effective communication
  • Problem-solving abilities
  • Multitasking

Timeline

Patient Visit Specialist

Presbyterian
06.2024 - Current

Call Center Team Lead

Presbyterian Medical Services
08.2022 - 06.2024

Call Center Representative

Presbyterian Medical Services
08.2021 - 08.2022

Leasing Consultant

Cottonwood Residential Op
09.2020 - 07.2021

Closure Technician

Prime Therapeutics LLC
06.2019 - 06.2020

Server Shift Leader

Village Inn and Restaurant
03.2014 - 06.2019

High School Diploma -

V Sue Cleveland High School

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Kristiana Dominguez