Kristiana Martinez
Austin
Summary
Detail-oriented and driven Assistant Property Manager with rapid career growth from Leasing Consultant to Assistant Manager within one year. Strong background in customer service, leasing operations, delinquency management, team leadership, and property administration for a 400+ unit community. Highly organized, adaptable, and committed to continued professional development through ongoing Willow Bridge training.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
04.2025 - Current
- Oversee delinquency management and follow up with collections
- Conduct move-out walks and prepare final account statements
- Perform weekly property walks to ensure community standards, appearance, and uniformity
- Manage renewals and ensure lease compliance
- Lead and support the leasing team to meet deadlines and operational goals
- Complete weekly reports and monthly audits to ensure accuracy and compliance
- Manage documentation for new and current residents
- Coordinate delivery of resident notices
Leasing Manager
01.2025 - 04.2025
- Provided leadership and structure to leasing operations through strong attention to detail and organization. Created and implemented checklists for leasing documents to ensure accuracy, compliance, and consistency across the team. Guided the leasing team on deadlines and daily priorities, following up to ensure tasks were completed correctly and on time. Maintained consistent communication with prospects and applicants to ensure a smooth, well-organized move-in experience. Played an active role in screening applicants, managing documentation, and supporting marketing efforts. Known for passion, reliability, and commitment to delivering a positive leasing experience for both prospects and residents.
Leasing Consultant
08.2024 - 01.2025
- Conducted property tours and converted prospects to residents
- Screened applicants and processed lease paperwork
- Maintained leasing documentation and resident files
- Provided excellent customer service to prospects and residents
Customer Service Associate
Pluckers Wing Bar
01.2017 - 06.2024
- Built strong, long-term relationships with guests by providing consistent, personable, and attentive service, resulting in many repeat customers who returned weekly throughout my tenure. Recognized for creating a welcoming environment and maintaining guest loyalty through clear communication and reliability. Proactively handled guest concerns and resolved conflicts early, preventing escalation and ensuring positive experiences. Developed strong multitasking, problem-solving, and interpersonal skills while working efficiently in a fast-paced, high-volume setting.
Skills
- Administrative support
- Strong communication skills
- Property tours and inspections
- Telephone and email etiquette
- Relationship building and rapport
- Leasing and sales
- Unit inspection
- Payment collection
- Staff management
- Onsite tours
- Payment management
- Rent collection
- Monthly fee and payment collection
- Employee motivation and guidance
Timeline
Assistant Property Manager
04.2025 - Current
Leasing Manager
01.2025 - 04.2025
Leasing Consultant
08.2024 - 01.2025
Customer Service Associate
Pluckers Wing Bar
01.2017 - 06.2024