Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
CustomerServiceRepresentative

Kristiani McClellan

San Antonio,TX

Summary

Dynamic customer service professional with a proven track record at Bel Furniture, excelling in conflict resolution and enhancing customer loyalty. Recognized for outstanding communication skills and adept at data entry, I consistently exceed performance metrics while fostering a positive team environment. Committed to delivering exceptional service and driving sales growth. Very creative organization skills.


Overview

6
6
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Bel Furniture
12.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Collections Agent

Kohls
08.2023 - 09.2023
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Processed payments and applied to customer balances.
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Maintained strict compliance with all federal, state, and company regulations during each step of the collections process.
  • Negotiated with account holders to devise repayment plans and minimize collections receivables.

Line Filler/Prep Cook

Hu Hot Mongolian Grill
08.2022 - 12.2022
  • Consistently met or exceeded daily production targets while maintaining high levels of accuracy in product measurements and packaging quality standards.
  • Increased overall productivity with consistent attention to detail, ensuring accurate product measurements throughout each shift.
  • Strengthened customer satisfaction by ensuring filled products met strict packaging requirements before being shipped out to customers.
  • Collaborated with team members to implement new procedures that improved workflow and reduced downtime.
  • Ensured proper functioning of all line filler equipment through routine maintenance checks and timely repairs when necessary.
  • Maintained a clean and safe work environment by adhering to safety regulations and promptly addressing any hazards.
  • Reduced product waste by regularly monitoring and adjusting filler valves for precise filling levels.

Cashier

Wendys
10.2021 - 08.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Assistant Manager

Sonic
04.2019 - 10.2021
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.

Education

Wagner High School
Converse, TX
05-2021

Skills

  • Dedicated, hard-working professional with strong leadership skills and the ability to motivate and lead team members
  • Team player willing to meet and exceed company goals and objective, who values people and demonstrate respect for others
  • Effective communicator with the ability to follow directions, learn, and work independently without supervision
  • Ability to multi-task and successfully solve challenging problems
  • Excellent customer service skills with an upbeat, outgoing, engaging, and positive attitude
  • Strong organizational and time management skills with outstanding attention to detail
  • Reliable and honest with the desire to learn and gain experience
  • Strong computer skills
  • Data entry
  • Call center experience
  • Complaint handling
  • Microsoft Excel
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Scheduling
  • Follow-up skills
  • Call management
  • Product knowledge
  • Appointment scheduling
  • Paperwork processing
  • Order processing
  • Team development

Accomplishments

Employee of the Year at Bel Furniture 2021-2022

Graduated Top 10% of class with 3.9 GPA

Member of the US Army Junior Reserve Officer Training Corp (JROTC) and won 2nd place at Nationals

Member of National Honor Society for 4 years

Teaching Training Certificate


Certification

  • Teacher Training - 2021

Languages

English
Full Professional

Timeline

Collections Agent

Kohls
08.2023 - 09.2023

Customer Service Representative

Bel Furniture
12.2022 - Current

Line Filler/Prep Cook

Hu Hot Mongolian Grill
08.2022 - 12.2022

Cashier

Wendys
10.2021 - 08.2022

Assistant Manager

Sonic
04.2019 - 10.2021

Wagner High School

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Kristiani McClellan