Kristianna Castle-Foster
Guyton,GA
Summary
Dedicated Guest Service Manager with 11 years of experience in the hospitality industry. A team player with a positive attitude, and a proven ability to build rapport with clients and colleagues. I strive to maintain high customer satisfaction while contributing to overall company success. My goal is to create memorable experiences for guests, and foster a collaborative work environment, prioritizing effective communication and strong team dynamics.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Front Office Manager
North Point Hospitality Group Inc.
Savannah, GA
05.2017 - Current
- Assisted in recruiting, training, evaluating, and developing staff members to maintain high-performance standards.
- Coordinated with other departments to ensure the smooth functioning of operations.
- Managed inventory levels for supplies used at the front desk such as stationery items, and key cards according to budget.
- Utilized property management systems to manage guest bookings, payments, and other transactions.
- Responsible for managing the daily operations of the front office, including greeting guests, and answering phone calls and emails.
- Developed and implemented strategies to maximize guest satisfaction and optimize operational efficiency.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Front Desk Supervisor
Concord Hospitality Enterprises Company
Savannah, GA
07.2015 - 05.2017
- Provided support to guests with check-in and check-out procedures.
- Resolved customer complaints promptly and efficiently.
- Assisted guests with inquiries and requests.
- Coordinated room assignments by considering guest preferences and special requests whenever possible.
- Created weekly schedules for front desk staff according to business needs.
- Efficiently managed all front desk operations including handling check-ins, checkouts, and reservations on a day-to-day basis.
Front Desk Agent
North Point Hospitality Group Inc.
Savannah, GA
07.2014 - 07.2015
- Provided excellent customer service while upholding company policies.
- Cleaned and maintained lobby and common areas by restocking supplies and watering plants.
- Processed payments accurately and efficiently.
- Collaborated with colleagues to ensure smooth operations of front desk area.
- Assisted with luggage handling for incoming guests.
Education
High School Diploma -
Bluffton High School
Bluffton06-2012
Some College (No Degree) - Business Administration and Management
Western Governors University
Salt Lake City, UTSkills
- Proficient in Hilton ONQ
- Workflow Coordination
- Decision-making Capabilities and Execution
- Oral and written communication
- Property and Operations Management
- Training and coaching
- Team Management
- Customer Service
- Inventory management
Languages
English
Professional
Certification
- AED/CPR Certification
References
References available upon request.
Timeline
Front Office Manager
North Point Hospitality Group Inc.
05.2017 - Current
Front Desk Supervisor
Concord Hospitality Enterprises Company
07.2015 - 05.2017
Front Desk Agent
North Point Hospitality Group Inc.
07.2014 - 07.2015
High School Diploma -
Bluffton High School
Some College (No Degree) - Business Administration and Management
Western Governors University
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