Kristianna Koford
Saint Paul,MN
Summary
Customer service professional with significant experience in delivering effective solutions and enhancing customer satisfaction. Skilled in problem-solving, communication, and conflict resolution. Strong focus on team collaboration and adaptability to meet evolving needs. Reliable and results-driven, with proven ability to balance multiple priorities and drive positive outcomes.
Overview
11
11
years of professional experience
Work History
Front Desk/Customer Solutions Specialist
EQ Shareowner Services
03.2021 - 12.2024
- Assisted walk in customers at the front desk with account transactions, paperwork, financial records, statements, and tax forms.
- Balanced multiple priorities simultaneously while managing complex customer inquiries in person and by email.
- Managed a high volume of walk ins with minimal supervision
- Handled escalated cases with diplomacy, ultimately achieving satisfactory resolutions for all parties involved.
Customer Service Representative
EQ Shareowner Services
06.2016 - 03.2021
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service for customers stock accounts.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Maintained a thorough knowledge of products and services to provide accurate information to customers.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Receptionist
Wells Fargo
09.2013 - 06.2016
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Organized, maintained and updated information in computer databases.
- Answered phone promptly and directed incoming calls to correct offices.
- Assisted with onboarding new emplyees and securing paperwork completion.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
High School Diploma -
Harding Highschool
Saint Paul, MNNo Degree - Medical Office
St Paul College
St Paul MN05-2011
Skills
- Database maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Multitasking
- Calm and professional under pressure
- Excellent communication
- Organizational skills
- Data entry
- Task prioritization
Timeline
Front Desk/Customer Solutions Specialist
EQ Shareowner Services
03.2021 - 12.2024
Customer Service Representative
EQ Shareowner Services
06.2016 - 03.2021
Receptionist
Wells Fargo
09.2013 - 06.2016
High School Diploma -
Harding Highschool
No Degree - Medical Office
St Paul College
Similar Profiles
Deborah SandersDeborah Sanders
Support Specialist at Equiniti Trust Company/EQ Shareowner ServicesSupport Specialist at Equiniti Trust Company/EQ Shareowner Services
Robert MirandaRobert Miranda
Corporate Tax Accountant at EQ Shareowner ServicesCorporate Tax Accountant at EQ Shareowner Services
Laketta TiptonLaketta Tipton
Customer Service Representative at Shareowner ServicesCustomer Service Representative at Shareowner Services