Kristianna Wilson
Spring,Tx
Summary
Customer-focused and proactive customer service representative with 4+ years of experience in handling customer inquiries, resolving issues, and ensuring customer satisfaction. Skilled in managing high call volumes and proficient in customer service software tools. Able to maintain composure under pressure and provide personalized customer service. Seeking a customer service representative position in a customer-centric organization where I can utilize my skills and contribute to customer success.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Evs Worker
Texas Children's Hospital
Woodlands, Tx
08.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Daycare Teacher
KinderCare Learning Center
Spring, TX
05.2024 - 08.2024
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
- Gathered materials and resources to prepare for lessons and activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
Crew Member
Taco Cabana
Houston, Tx
08.2022 - 07.2023
- Solving customer complaints
- Process customer orders accurately and efficiently
- Instructing kitchen staff on customer orders
- Operate cash registers
- Ensure customer satisfaction
- Handle cash and credit card transactions
- Taking orders
- Assisting with food preparation
- Maintain a clean and organized workspace
Education
High School Graduate -
North Forest High School
Houston, TX06.2022
Skills
Cleaning
Customer Service
Restocking skills
Customer Relations
Teamwork and Collaboration
Problem-Solving
Heavy Lifting
Positive Attitude
Following Instructions
Collaboration and Teamwork
Workplace Safety
Clear Communication
Cash Handling
Certification
- CPR/AED Certification
- First Aid Certification
- ServSafe Food Handler's Certification
Timeline
Daycare Teacher
KinderCare Learning Center
05.2024 - 08.2024
Evs Worker
Texas Children's Hospital
08.2023 - Current
Crew Member
Taco Cabana
08.2022 - 07.2023
High School Graduate -
North Forest High School