Kristian S. Duncan

I am in the leadership team for our PCU (Stepdown ICU) and our 3 other Med-surge departments. I do scheduling/staffing, education, rounding on staff and patients. I do hiring/onboarding for our new employees, disciplinary write ups. I kept up with absences, handled patient complaints and assisted in completing Personnel Action Forms. I have many tasks as clinical lead.

• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process and management and lifestyle options.
• Trained new nurses in proper techniques, care standards, operational procedures and safety protocols.
• Provided direct patient care, stabilized patients and determined next course of action.
• Completed LPN assessments and audited charts.

• Documented accurate and complete patient information to address patient problems and expected outcomes.
• Administered controlled narcotics, inserted IVs and performed catheterizations.
• Performed routine evaluations of each patient's status, needs and preferences.
• Obtained patient vital signs and input/output measurements from inpatients.
• Assisted with admissions, appointments, transfers and discharges.
• Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Answered patient assistance calls, assessed needs and offered qualified support.
• Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
• Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
• Assisted with answering/transferring phone calls, keeping up with bed assignments, keeping the unit clean, and any assistance my nurses needed.

• Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
• Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
• Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
• Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.