KRISTI D. TUCKER

• Cold call new clients within 24 hours of assignment to promote program and encourage enrollment and engagement using a consultative sales approach to understand and meet customer needs.
• Provide disease education and product education to field based and remote clients concerning biologic oral, injectable and medical device products within time frame set for by company.
• Launch new products and indications in the biologic auto immune treatment areas.
• Engaged clients in informational program discussions and presentations by providing value-added education and product benefits to grow product volume.
• Maintained routine communication with clients to assess overall satisfaction and resolve complaints.
• Have a deep understanding of dermatology, gastroenterology and rheumatology as it pertains to auto immune diseases.
• Work in a telecommuting environment, using a laptop and iPad, iPhone, Salesforce, Concur, Teams, Zoom, Microsoft office.
• Cover the Chattanooga TN and North GA field territory.
• Achieve KPI's as set forth by the company.
• Exceed goals of engagement both in the field and remotely.
• Attend district and national meetings.
• Nominated for the Together for Better Award 2022.
• Prepare and present presentation to the National Team in 2020 for best practices concerning open enrollment utilizing Zoom.
• Prepare and present to the National Team in 2021 concerning transitioning of clients best practices utilizing Zoom.
• Present best practices on Team calls as needed.
• Achieved top performance by strategically adapting to rapidly changing, competitive environment.
• Proactively managed client correspondence and recorded tracking and communications.

• Provide Prior Authorization Review for insurance for cases such as therapy, surgery, procedures, sleep studies, office visits utilizing MCG criteria, Interqual Criteria, RighFax, CareOne in a telecommuting environment
• Analyzed medical records and other documents to determine approval of requests for authorization.
• Evaluated clinical criteria for approval or denial of services requiring pre-authorization.

• Skilled Rehabilitation managing staff of LPNs, RNs, CNAs
• Provide ongoing continuing education to staff
• Audit staff medication passes, carts, drug counts
• Greet new patients and families to ensure needs are met
• Reviewed clinical documentation to asses standards and quality of care.
• Daily reports on staffing numbers, catheters, central lines, etc
• Decision making on ongoing problems, issues and concerns that arise concerning business, patients, employees
• Completing intake admissions as needed
• Coordinate with management on scheduling, staffing issues., Left this position after being recruited by United Healthcare for their expansion in Tennessee.

• Supervised, directed, and motivated high-quality performance from nursing staff.
• Established and continuously optimized unit schedules and individual work assignments.
• Company was in bankruptcy, therefore had to leave this position shortly after starting

• Educate clients about health behaviors, safety needs, community resources, and disease processes
• Work with home health, nursing facilities, and hospitals to ensure client needs are met at all times
• Manage office equipment in a telecommute environment, fax, copy, scan, Microsoft Office, Facets, Care Compass, and Computerized Phone Systems.

• Care Coordination Experience for CHOICES clients by performing intake pre-admission assessments in the home, nursing facility and hospital setting, creating and implementing care plans based on psychosocial, behavioral, and physical needs
• Review history and physicals for pertinent information on health status
• Educate clients about health behaviors, safety needs, community resources, and disease processes
• Work with home health, nursing facilities, and hospitals to ensure client needs are met at all times
• Telecommute environment
• Work within an assigned budget and round information with the medical director as needed
• Follow timelines set forth by management
• Coordinate care with behavior health and disease management team
• Achieve 95% or higher on all documentation and audits
• Created Case Management workflow process to lead the team to score maximum points on case audits
• Exceed expectations set forth by management
• Obtained Case Manager Certification September 1, 2013
• Completed training for Transition of Care Nurse

• Worked for 6 months in a Senior Nursing Student position in both MICU and SICU, assisting RN's with patient care, Unit Secretary duties, and transferring clients.

• Performed Nurse Tech duties on a Medical-Surgical Cardiac floor, such as: Blood Glucose checks, vital signs, noting input and output, bathing, linen changes, transporting clients, assisting with feeding clients, assist clients with ADL's, orient new tech's to the floor, orient potential new hires (techs) to the position, participate in ongoing training
• Left this position for an opportunity to gain experience in SICU/MICU at Parkridge Medical Center.

• Provide nutrition education and counseling to Primary Care clients and communities concerning nutrition and Diabetes
• Promote health department Primary Care services to community leaders, communities and school health programs
• Approach outside sources to work as a team on educating the community in nutrition, diabetes prevention, health department services
• Partner with community programs to provide nutrition education programs
• Present information to groups
• Booths at community events
• Communicate daily with Primary Care Physicians and Nurse Practitioners goals and progress with Primary Care Clients
• Tracking eye exam appointments and results
• Tracking Cholesterol screenings and results
• Tracking HbA1c screenings and results
• Work directly with RD to insure all clients are educated about diabetic nutrition
• WIC Program: Provide WIC clients with education in nutrition in individual and group settings
• Contact and work with local Pediatricians to ensure proper food packages issued to health department clients
• Provide nutrition and WIC information to the community
• Promote health department immunization services, family planning services, dental services, and primary care services to clients and communities
• Participate and help coordinate community events
• Monthly reports
• Attend in-services, continuing education and training.

• Oversaw purchasing and merchandising of all products
• Calculated profit/loss and conceived and implemented pricing and merchandising strategies
• Interacted with vendors to discuss product costs, order merchandise and coordinate deliveries
• Accumulated yearly sales statistics and organized account billing
• Designed product displays
• Scheduled and monitored performance of personnel, modifying work assignments when necessary
• Provided orientation and training to new employees
• Recorded staff hours and generated paychecks
• Led cooperative staff team to meet profit objectives and provide consistently excellent customer service.

• Scheduled patient appointments and responded to questions regarding treatment options
• Discussed benefits and billing details with insurance representatives
• Organized and updated patient charts
• Assisted with various dental procedures and operated specialized equipment
• Maintained inventory control of all dental and pharmaceutical supplies, communicating with vendors to order needed products.

Gained skills working on a cardiac floor and SICU/MICU

Dean's List 2000. Learned fine points of public speaking and interpersonal communication. Acquired knowledge of micro-and macroeconomic principles.