Kristi DeWitt
Client Account Manager
Jacksonville,Florida
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
17
17
years of professional experience
Work History
Client Account Manager
PaperlessPay Corporation
Jacksonville, FL
2013.08 - 2023.12
• On-boarded new clients from point of sale through go LIVE and remained client liaison.
• Provided training by translating technical information into easily understood terms.
• Served as point of contact for tax forms clients during year-end.
• Recorded accurate and efficient records in customer database.
• Coordinated and managed external projects and assignments to deliver seamless rollout.
• Built client relationships by responding to inquiries, identifying, and assessing clients' needs through problem solving.
• Collaborated with upper management to implement continuous improvements and exceed team goals
Part Time Supervisor
UPS
Jacksonville, FL
2007.02 - 2011.02
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Supervised over twenty unique personalities.
• Evaluated employee performance and coached and trained to improve weak areas.
Education
High School Diploma -
Moose Lake High School
Moose Lake05.2000
Skills
- Client Account Management
- Business Development
- Upselling
- Client Onboarding
- Complex Problem-Solving
- Relationship Building
- Teamwork and Collaboration
- Reliable and Punctual
- SaaS Product Knowledge
- Meeting Deadlines
- Exceptional Customer Service
- Account Management
- Customer Relationship Management
- Client Interactions
- Problem Resolution
- Salesforce CRM Experience
- Client Meetings
- Closing Procedures
- Client Correspondence
- Team Meetings
- Interdepartmental Collaboration
- Customer Complaint Resolution
- Lead Identification and Generation
- Staff Training
- Quality Assurance
- Shipping and Receiving
- Operations and Logistics
- Safety Standards
- Workplace Inspections
- Constructive Feedback
- Standards and Procedure Compliance
- Microsoft Word
- Senior Leadership Support
- Active Listening
- Microsoft Excel
- Microsoft PowerPoint
- Professional Telephone Demeanor
- Computer Proficiency
- System Implementation
- Tax Software
- Technical Support
- CRM Software
- Microsoft Outlook
- Customer Data Confidentiality
- Document and Records Management
- Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The supernatural is the natural not yet explained.
Elbert Hubbard
Timeline
Client Account Manager
PaperlessPay Corporation
2013.08 - 2023.12
Part Time Supervisor
UPS
2007.02 - 2011.02
High School Diploma -
Moose Lake High School
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