Dynamic and detail-oriented Secretary with proven expertise at Scrap Money Recycling, excelling in office administration and customer service. Streamlined invoice processing, enhancing financial operations' accuracy. Adept at managing confidential information and fostering strong client relationships, leveraging exceptional communication skills and proficiency in QuickBooks to drive efficiency and support organizational goals.
Overview
2026
2026
years of professional experience
Work History
Secretary
Scrap Money Recycling
2024 - Current
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Maintained daily report documents, memos and invoices.
Scheduled appointments and conducted follow-up calls to clients.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Provided clerical support to company employees by copying, faxing, and filing documents.
Managed executive calendars, scheduling appointments and meetings to optimize time management.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Managed filing system, entered data and completed other clerical tasks.
Assisted coworkers and staff members with special tasks on daily basis.
Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Facilitated timely delivery of special projects to meet organizational and departmental objectives.
Secretary
Bread Basket Food Stores Office
2020 - Current
Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Maintained daily report documents, memos and invoices.
Entered data into system and updated customer contacts with information to keep records current.
Maintained electronic filing systems and categorized documents.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Streamlined invoice processing, improving accuracy and efficiency of financial operations.
Managed incoming and outgoing correspondence, maintaining confidentiality and timeliness.
Managed filing system, entered data and completed other clerical tasks.
Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
Shop Owner/Secretary
GRG Recycling
1996 - 2019
Maintained cash flow by monitoring bank balances and cash requirements.
Disciplined and motivated accounting team to maximize performance.
Created and initiated accounting procedures to increase organization.
Facilitated cross-functional communication between departments to ensure seamless integration of accounting processes.
Successfully managed multiple projects concurrently while maintaining strict deadlines and high-quality deliverables.
Maintained confidentiality of sensitive financial information to protect company assets and maintain trust among stakeholders.
Supported company growth through accurate financial forecasting, enabling informed strategic decision-making from executive leadership.
Optimized cash flow management by reviewing receivables aging reports and implementing effective collection strategies.
Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Maintained accurate financial records, including sales reports, expense tracking, and budget management.
Developed loyal customer base by consistently delivering high-quality products and personalized service.
Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
Evaluated employee performance regularly, offering constructive feedback and opportunities for professional development when needed.
Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
Coached, counseled and disciplined employees.
Maximized operational efficiency by utilizing technology tools such as point-of-sale systems or inventory management software to streamline administrative tasks within the shop environment.
Managed day-to-day business operations.
Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Generated revenues yearly and effectively capitalized on industry growth.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.