Hi, I’m
KRISTIE ALSBROOKS
Medical
Lufkin,TX
Summary
Dependable administrator skilled at managing diverse needs in challenging, fast-paced environments. Friendly and energetic professional with remarkable communication and prioritization skills.
Talented Office Assistant goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
Dedicated Phlebotomist attentive to hospital protocols for handling blood and urine samples and patient information. Expertise in venipuncture and capillary puncture, specimen storage and quality assurance. Licensed Phlebotomist with 3+ years of experience in patient-focused services with comprehensive experience in high-volume output labs, handling live-patient samples, maintaining and troubleshooting laboratory equipment and lab maintenance. Meticulous, detailed and accurate with strong follow-through and administrative skills. Professional and composed decision-maker resourceful in perceiving and resolving problems in fast-paced, unpredictable and stressful environments. Strong communicator when interfacing seamlessly with patients, doctors and medical staff.
Overview
14
years of professional experience
1
Certification
Work History
1BIOS
Program Manager
07.2021 - Current
Job overview
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Identified program obstacles and communicated impacts to team.
- Coached team members on productivity strategies to accomplish challenging goals.
- Developed and maintained logistics workflows, procedures, and reports.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Interacted with customers and clients to identify business needs and requirements.
- Collaborated with business leadership to set priorities based on business needs, resource capacity and risk exposure.
- Built teams to address project goals and objectives for multiple projects.
- Demonstrated strong writing and presentation skills to develop briefs, memorandums, and analytical reports for clients.
- Established milestones and objectives based on input from functional areas and stakeholders.
- Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
- Monitoring 20 RPM/PCM/CCM programs.
- Managing 40 Medical Assistants
- Auditing & Billing
- Executed billing tasks and recorded information in company databases.
- Kept all patient information secure and confidential.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Determined proper codes for medical records and patient services.
- Provided excellent customer service, developing, and maintaining client relationships.
- Developed and maintained billing procedures to make timely payments.
- Established and maintained effective communication with staff, physicians, and community organizations to promote high quality patient care.
- Recruited, hired, and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration, and general liability.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Tx Institute Kidney & Endocrine Disorders
Medical Assistant/EKG Technician/Phlebotomy Technician
08.2020 - 02.2021
Job overview
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Prepared initial patient charts for admission.
- Gathered forms, copied insurance cards and collect patient information for billing and insurance filing.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
- Taught patients about medications, procedures, and care plan instructions.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained all prescribed laboratory testing.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Managed over 50+ customer calls per day.
Georgia-Pacific
Operator Technician
03.2017 - 08.2020
Job overview
- Monitored quality of incoming materials and completed in-process quality inspection.
- Verified documentation and work order requirements.
- Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
- Received and processed both written and verbal instructions, prints and work orders.
Performance Contractors
Office Assistant
03.2015 - 09.2015
Job overview
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Compiled company information and related material and distributed it to candidates.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
Memorial Health System
Phlebotomist
11.2011 - 08.2013
Job overview
- Logged patient information and recorded results into system.
- Obtained blood specimens by performing venipunctures and finger sticks.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Maintained exam rooms by ordering supplies, transporting specimens, washing, and packing instruments and changing solutions.
- Followed physician orders when administering therapeutic phlebotomy.
Levis Quality Fence
Office Management Specialist
05.2009 - 05.2013
Job overview
- Established and updated work schedules to account for changing staff levels and expected workloads.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Education
Angelina CollegeLufkin, TX
Some College (No Degree) from Phlebotomy
Angelina CollegeLufkin, TX
from Medical Assisting
08.2020
Angelina CollegeLufkin, TX
from EKG TECHNICIAN
08.2020
Texas Dept of Insurance
Some College (No Degree) from Life & Health Insurance
Skills
- Scheduling
- First Aid/CPR
- Monitoring Patient Progress
- Inventory And Supply Management
- Payment collection
- Electronic health records
- Monitoring patient progress
- Patient Management
- Medical billing and coding
- Prioritizing stat orders
- Chronic disease management
- Recording Data
- Policy and Procedure Improvement
- Time Management
- Critical Thinking
- Performance Monitoring
- Training and Development
- Remote Team Management
Certification
- Phlebotomy Technician (PT)
- Certified EKG Technician (CET)
- Certified Medical Assistant (CMA)
Timeline
Program Manager
1BIOS
07.2021 - Current
Medical Assistant/EKG Technician/Phlebotomy Technician
Tx Institute Kidney & Endocrine Disorders
08.2020 - 02.2021
Operator Technician
Georgia-Pacific
03.2017 - 08.2020
Office Assistant
Performance Contractors
03.2015 - 09.2015
Phlebotomist
Memorial Health System
11.2011 - 08.2013
Office Management Specialist
Levis Quality Fence
05.2009 - 05.2013
Angelina College
Some College (No Degree) from Phlebotomy
Angelina College
from Medical Assisting
Angelina College
from EKG TECHNICIAN
Texas Dept of Insurance
Some College (No Degree) from Life & Health Insurance
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