KRISTIE-ANN TAYLOR
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Project Coordinator
Siemens Energy
09.2023 - Current
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
- Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
- Optimized productivity by managing employee schedules, payroll operations and inventory transactions.
- Completed accurate material and labor estimates for jobs ranging from small to large budgets.
- Executed on-time, under-budget project management on complex financial issues for senior leadership.
SECURITY ADMINISTRATOR
BHI Energy
01.2023 - 01.2024
- Review and analyze detailed records
- Plan, organize, and present information and instruction which helps employees properly complete the EPHQ
- Perform duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Send out EPHQs via Illuminate, GPADS, and Smart Search
- Create and update physical records and digital files to maintain current, accurate and compliant documentation
- Carries out non-instructional duties as assigned and/or as needed
- Adheres to established laws, policies, rules, and regulations
- Create and update physical records and digital files to maintain current, accurate and compliant documentation.
MAINTENANCE SUPPORT
BHI Energy
08.2022 - 11.2022
- Maintained safety conditions and standards in facility
- Organized storage areas and tool rooms to keep areas safe and fully stocked
- Worked with staff, contractors and residents on major repair and renovation projects
- Read and understood plans and technical documentation for each job
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Controlled inventory stock levels, reordering as necessary within budget.
Contract Administrator
Tennessee Valley Authority
09.2021 - 08.2022
- Coordinated changes to agreement which might occur during contract lifetime.
- Reviewed quotes from contractors to obtain best pricing and service for organization.
- Double-checked plans and specifications of contract work for company compliance.
- Provided administrative support for several projects valued at $5-10 million.
- Utilized DocuSign to complete all contracts
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
HR Associate
Amazon
12.2020 - 06.2021
- Served as the support contact for Amazon employees with questions about their time away from work due to illness Took ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Reviewed existing policies and procedures to make recommendations for enhancing work productivity, recruitment, hiring processes and talent management.
- Oversaw and managed hiring process and assisted human resources.
- Provided troubleshooting and technical assistance in use of PeopleAdmin system.
- Completed projects on time and under budget while resolving complex issues for senior leaders.
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
QUALITY ASSURANCE TEAM LEAD
Apple
07.2017 - 12.2020
- Supported development of materials, aids and curriculum to direct staff in procedures and operations
- Educated employees on specific QA standards and confirmed maintenance of standards
- Collaborated with management to provide training on improved processes and assisted with creation and maintenance of quality training
- Set positive example for team members by providing high-quality, efficient service
- Trained employees in customer service and performance requirements
- Coached team members in techniques necessary to complete job tasks
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Managed schedules, accepted time off requests and found coverage for short shifts.
SCHEDULING COORDINATOR
University Of Wisconsin Hospital And Clinics
09.2014 - 07.2017
- Developed strong working relationships with management and executive team through effective scheduling and communication skills
- Gathered employee data to develop monthly work schedules, enabling proper staffing for departments for each shift
- Handled complaints and questions, and re-directed calls to nursing staff
- Established and maintained patient rapport by utilizing quality customer service
- Worked with managers and supervisors to plan and coordinate production schedules
- Scheduled procedures, surgeries, and doctor appointments for average of 40 patients per day
- Performed reporting and analysis to improve overall performance of call center and enable strong understanding of business.
Education
No Degree - Business Analytics Certificate
Nova Southeastern University
Davie, FL05.2024
Master of Science - Public Health
Liberty University
Lynchburg, VA12.2023
Bachelor of Science - Biology
Alcorn State University
Lorman, MS05.2011
Skills
- Microsoft Office Expert
- Technical Analysis
- Customer Data Confidentiality
- Scheduling
- Technical Support
- Report preparation
- Service standard compliance
- Workforce Management Tools
- Labor Agreements
- Accounts Payable and Accounts Receivable
- Contract Analysis
- SAP Analytics
Timeline
Project Coordinator
Siemens Energy
09.2023 - Current
SECURITY ADMINISTRATOR
BHI Energy
01.2023 - 01.2024
MAINTENANCE SUPPORT
BHI Energy
08.2022 - 11.2022
Contract Administrator
Tennessee Valley Authority
09.2021 - 08.2022
HR Associate
Amazon
12.2020 - 06.2021
QUALITY ASSURANCE TEAM LEAD
Apple
07.2017 - 12.2020
SCHEDULING COORDINATOR
University Of Wisconsin Hospital And Clinics
09.2014 - 07.2017
No Degree - Business Analytics Certificate
Nova Southeastern University
Master of Science - Public Health
Liberty University
Bachelor of Science - Biology
Alcorn State University
Similar Profiles
Aileen Sue Ping LeeAileen Sue Ping Lee
Regional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHDRegional Service Manager at SIEMENS MALAYSIA SDN BHD/SIEMENS ENERGY SDN BHD
Eric HoambreckerEric Hoambrecker
Application Specialist at Siemens Energy (formerly Siemens AG)Application Specialist at Siemens Energy (formerly Siemens AG)
Shah HussainShah Hussain
Solution Architect - RPA at Siemens EnergySolution Architect - RPA at Siemens Energy