Kristie A Woolsey

Assist content developers with workflows and processes. Capable of preparing topics, maps, and publications for content development activities. Assist with the management of content and digital assets in the authoring environments and oversee the governance of the structure and organization of those environments such as CCMS, DAM, etc.
Participate in the maintenance and optimization of authoring environments, including working with engineering or third-party consultants to provide the most value for the system. Develop and conduct training on technical and process aspects of authoring environments and provide first-tier technical support.
Collaborate with content strategists and others to perform content analysis and modeling for new and existing product requirements. Lead and participate in testing for new content types and content processes. I also lead special projects related to content publishing, process improvement, content management and governance.

First point of contact for all internal technology needs and issues, resolving a large percentage without escalation, while providing excellent customer service. Provide hardware and software support for both onsite and offsite employees, experience with managing hardware and software asset inventories. Assisted with several projects including laptop deployments and mobile phone deployments.
Assisted with company software procurement needs; this included coding invoices for the company IT budget, obtaining the appropriate approvals and signatures and submitting to accounting. Working with a wide variety of software vendors to renew software licensing, and assisting with hardware and software purchases. Experience with software and asset management and tracking software to ensure compliance.

Worked with several teams to build and Coordinate new product configurations. Managed the build and deployment of Healthwise products and websites Importing/publishing database's and websites to Microsoft Azure. 1st and 2nd tier support for client issues. Knowledge working with Chef deployments, Familiar with Agile work structure, 24/7 On-Call.

Responsible for the delivery and updates of all 3rd party content, working with 3rd party vendors to ensure that all content issues were resolved for each quarterly release.

Worked with content on metadata and content issues. Updated and published support documents. Responsible for creating archives and copyright data for each quarterly release and delivering to Legal.