Kristie Banus
Breinigsville,PA
Summary
Professional property management expert skilled in overseeing residential communities. Proven track record in maintaining high occupancy rates, low AR, reducing tenant turnover, and enhancing property value. Adept at problem-solving, and adapting to evolving needs. Strong organizational and communication skills with focus on delivering results.
Overview
12
12
years of professional experience
Work History
Community Property Manager
Post Road Management
2350 Schoenersville Road Bethlehem, PA 18017
04.2021 - Current
- Supervised maintenance staff to ensure timely completion of work orders, maintaining high level of resident satisfaction.
- Improved tenant satisfaction by addressing concerns promptly and implementing community-wide improvements.
- Coordinated move-ins/move-outs efficiently for minimal vacancy periods – maximizing rental income potential.
- Streamlined administrative processes for efficient rent collection and accurate record keeping.
- Conducted thorough property inspections to maintain safety standards and identify necessary repairs.
- Trained and mentored new staff members to ensure consistent delivery of exceptional property management services across team.
- Developed strong relationships with tenants, fostering sense of belonging and promoting community cohesion.
- Introduced prospective tenants to types of units available and performed tours of premises.
Lead Administrator
Air General
LVIA Airport
01.2018 - 02.2021
- Maintained a secure working environment by enforcing strict adherence to company policies and regulations.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
Front Desk Agent
Staybridge Suites Hotel
1787 Airport Road Allentown, PA 18109
12.2012 - 12.2017
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Demonstrated adaptability during unexpected challenges such as system outages or emergency situations while maintaining composure under pressure.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Skills
- Fair housing regulations
- Tenant relations management
- Lease agreement negotiation
- Property management
- Problem-solving abilities
- Excellent communication
- Property tours and inspections
- Leasing and sales
Timeline
Community Property Manager
Post Road Management
04.2021 - Current
Lead Administrator
Air General
01.2018 - 02.2021
Front Desk Agent
Staybridge Suites Hotel
12.2012 - 12.2017