Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Special education student support professional
BCSD-Burlington, IA
08.2024 - Current
Supported students with individualized education plans, enhancing engagement and learning outcomes.
Collaborated with teachers to adapt instructional materials for diverse learning needs.
Monitored student progress, providing feedback and encouragement to foster academic growth.
Implemented behavioral intervention strategies, promoting positive social interactions among peers.
Assisted in classroom management, ensuring a safe and inclusive environment for all students.
Developed and maintained effective communication with parents regarding student performance and needs.
Trained new paraprofessionals on best practices for supporting special education students.
Participated in multidisciplinary team meetings to discuss student progress and strategize interventions.
Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
Substitute Teacher
Burlington Community School District-Burlington, IA
10.2023 - Current
Implemented classroom management strategies to maintain a productive learning environment.
Adapted instructional materials to support students with varying learning styles.
Collaborated with educators to align teaching methods and curricula across grade levels.
Fostered positive relationships with students, promoting a respectful and inclusive atmosphere.
Mentored new substitute teachers on effective classroom practices and protocols.
Enhanced communication between staff, parents, and administration regarding student progress and behavior issues.
Assessed student understanding through informal evaluations and adjusted lessons accordingly.
Office Manager/Scheduler
Advanced Home Health Care-Burlington, IA
06.2014 - 09.2023
Oversaw daily office operations, ensuring efficient workflow and adherence to policies.
Managed scheduling for staff, optimizing resource allocation and minimizing downtime.
Developed and implemented office procedures to enhance productivity and improve communication.
Conducted performance evaluations, providing constructive feedback to promote employee development.
Resolved client inquiries swiftly, enhancing customer satisfaction and retention rates.
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Production Clerk
Goodwill of the Heartland-Burlington, IA
11.2013 - 06.2014
Processed incoming donations efficiently, ensuring proper sorting and categorization of items.
Collaborated with team members to streamline workflow, enhancing overall productivity in production processes.
Trained new staff on operational procedures, emphasizing safety protocols and best practices in production tasks.
Coordinated with multiple departments for smooth production flow and faster product delivery.
Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.
Vault Teller
US Bank NA-Burlington, IA
01.2010 - 05.2013
Processed large volumes of cash and coin transactions with accuracy and efficiency.
Maintained vault security protocols to ensure compliance with regulatory standards.
Trained and mentored new tellers on operational procedures and best practices.
Conducted regular audits of vault inventory to identify discrepancies and enhance accountability.
Collaborated with branch staff to streamline cash handling processes, improving overall workflow efficiency.
Implemented operational improvements that reduced transaction errors and increased customer satisfaction.
Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.
Education
Associate of Arts -
Southeastern Community College
West Burlington, IA
06.2011
Skills
Medical scheduling
Word
Windows
Communication skills
Office Administration (10 years)
Cash handling
Cleaning
Fast learner
Positive attitude
Time management
Attention to detail
Team collaboration
Punctual and reliable
Active listening
HIPAA
Cash register
Receptionist
Front desk
Medical records
Office management
Childcare
Management (2 years)
Banking
Office experience
Medical receptionist
Filing
Microsoft Excel
Banking (3 years)
Outlook
Clerical experience
Commercial cleaning
Administrative experience
Interviewing
Leadership
Organizational skills
Management
Supervising experience
Healthcare (2 years)
Microsoft Office
Customer Service (10 years)
Computer skills
Medical terminology
Typing
Team management
Customer service
Administrative Assistant
Active learning
Energetic and enthusiastic
Conflict management
File and document management
Certification
Driver's License
Substitute Teaching Certification October 2023 to March 2029
Additional Information
General office skills
Multi task
Financial Skills
Organizational skills
Able to interact successfully with a wide range of people
Time management
Clerical skills
Customer service
Timeline
Special education student support professional
BCSD-Burlington, IA
08.2024 - Current
Substitute Teacher
Burlington Community School District-Burlington, IA