Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Kristie Bornsheuer

Williamsburg

Summary

Experienced with educational support, assisting in development and implementation of classroom activities. Utilizes strong interpersonal skills to foster supportive and engaging learning environment. Knowledge of effective classroom management techniques and instructional support.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Special education student support professional

BCSD-Burlington, IA
08.2024 - Current
  • Supported students with individualized education plans, enhancing engagement and learning outcomes.
  • Collaborated with teachers to adapt instructional materials for diverse learning needs.
  • Monitored student progress, providing feedback and encouragement to foster academic growth.
  • Implemented behavioral intervention strategies, promoting positive social interactions among peers.
  • Assisted in classroom management, ensuring a safe and inclusive environment for all students.
  • Developed and maintained effective communication with parents regarding student performance and needs.
  • Trained new paraprofessionals on best practices for supporting special education students.
  • Participated in multidisciplinary team meetings to discuss student progress and strategize interventions.
  • Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
  • Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
  • Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.

Substitute Teacher

Burlington Community School District-Burlington, IA
10.2023 - Current
  • Implemented classroom management strategies to maintain a productive learning environment.
  • Adapted instructional materials to support students with varying learning styles.
  • Collaborated with educators to align teaching methods and curricula across grade levels.
  • Fostered positive relationships with students, promoting a respectful and inclusive atmosphere.
  • Mentored new substitute teachers on effective classroom practices and protocols.
  • Enhanced communication between staff, parents, and administration regarding student progress and behavior issues.
  • Assessed student understanding through informal evaluations and adjusted lessons accordingly.

Office Manager/Scheduler

Advanced Home Health Care-Burlington, IA
06.2014 - 09.2023
  • Oversaw daily office operations, ensuring efficient workflow and adherence to policies.
  • Managed scheduling for staff, optimizing resource allocation and minimizing downtime.
  • Developed and implemented office procedures to enhance productivity and improve communication.
  • Conducted performance evaluations, providing constructive feedback to promote employee development.
  • Resolved client inquiries swiftly, enhancing customer satisfaction and retention rates.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.

Production Clerk

Goodwill of the Heartland-Burlington, IA
11.2013 - 06.2014
  • Processed incoming donations efficiently, ensuring proper sorting and categorization of items.
  • Collaborated with team members to streamline workflow, enhancing overall productivity in production processes.
  • Trained new staff on operational procedures, emphasizing safety protocols and best practices in production tasks.
  • Coordinated with multiple departments for smooth production flow and faster product delivery.
  • Supported quality control efforts by adhering to standard operating procedures and reporting deviations promptly.

Vault Teller

US Bank NA-Burlington, IA
01.2010 - 05.2013
  • Processed large volumes of cash and coin transactions with accuracy and efficiency.
  • Maintained vault security protocols to ensure compliance with regulatory standards.
  • Trained and mentored new tellers on operational procedures and best practices.
  • Conducted regular audits of vault inventory to identify discrepancies and enhance accountability.
  • Collaborated with branch staff to streamline cash handling processes, improving overall workflow efficiency.
  • Implemented operational improvements that reduced transaction errors and increased customer satisfaction.
  • Trained new tellers in processes and procedures for financial institution, answering questions and providing guidance.
  • Managed high volumes of cash movement accurately, supporting the ongoing operation of the branch effectively.

Education

Associate of Arts -

Southeastern Community College
West Burlington, IA
06.2011

Skills

  • Medical scheduling
  • Word
  • Windows
  • Communication skills
  • Office Administration (10 years)
  • Cash handling
  • Cleaning
  • Fast learner
  • Positive attitude
  • Time management
  • Attention to detail
  • Team collaboration
  • Punctual and reliable
  • Active listening
  • HIPAA
  • Cash register
  • Receptionist
  • Front desk
  • Medical records
  • Office management
  • Childcare
  • Management (2 years)
  • Banking
  • Office experience
  • Medical receptionist
  • Filing
  • Microsoft Excel
  • Banking (3 years)
  • Outlook
  • Clerical experience
  • Commercial cleaning
  • Administrative experience
  • Interviewing
  • Leadership
  • Organizational skills
  • Management
  • Supervising experience
  • Healthcare (2 years)
  • Microsoft Office
  • Customer Service (10 years)
  • Computer skills
  • Medical terminology
  • Typing
  • Team management
  • Customer service
  • Administrative Assistant
  • Active learning
  • Energetic and enthusiastic
  • Conflict management
  • File and document management

Certification

  • Driver's License
  • Substitute Teaching Certification October 2023 to March 2029

Additional Information

  • General office skills
  • Multi task
  • Financial Skills
  • Organizational skills
  • Able to interact successfully with a wide range of people
  • Time management
  • Clerical skills
  • Customer service

Timeline

Special education student support professional

BCSD-Burlington, IA
08.2024 - Current

Substitute Teacher

Burlington Community School District-Burlington, IA
10.2023 - Current

Office Manager/Scheduler

Advanced Home Health Care-Burlington, IA
06.2014 - 09.2023

Production Clerk

Goodwill of the Heartland-Burlington, IA
11.2013 - 06.2014

Vault Teller

US Bank NA-Burlington, IA
01.2010 - 05.2013

Associate of Arts -

Southeastern Community College