Kristie Breneman
Summary
Dynamic banking professional with extensive experience at BBVA and Brenham National Bank. Proven track record in enhancing client relationships and ensuring compliance with banking regulations. Skilled in cash handling and committed to exceptional service, empowering teams to achieve operational excellence and improve performance outcomes.
Overview
24
24
years of professional experience
Work History
New Accounts Officer
Brenham National Bank
08.2019 - Current
- Maintained compliance with banking regulations while processing new accounts and updating existing records.
- Provided prompt resolution of customer issues, demonstrating commitment to exceptional service standards.
- Established strong relationships with clients, addressing their financial needs and providing exceptional service.
- Developed comprehensive knowledge of all bank products, enabling tailored recommendations based on individual customer needs.
Operations Manager
BBVA
05.2001 - 08.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Teller Supervisor
BBVA
05.2001 - 08.2019
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
Skills
- Client confidentiality
- Industry awareness
- Cash handling experience
- Banking regulations
Notary Public
2004 - Present
State of Texas
Timeline
New Accounts Officer
Brenham National Bank
08.2019 - Current
Operations Manager
BBVA
05.2001 - 08.2019
Teller Supervisor
BBVA
05.2001 - 08.2019