KRISTIE BRENES
Traverse City,Michigan
Summary
Data Analyst: Logical Data Analyst skilled in requirement analysis, software development and database management. Self-directed and proactive professional with 2 years of vast experience collecting, cleaning and interpreting data sets. Natural problem-solver possessing strong cross-functional understanding of information technology and business processes.
Front Office Manager: Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Student: Motivated individual with strong work ethic and working independently. Strong organizational and team collaboration skills with experience in improving processes.
Health Services Technician: Driven professional known for having exemplary communication and collaboration skills. Highly trained specialist providing advice and assistance to employees on clinical matters. Offering a strong background in reporting, maintaining confidential data and implementing effective solutions.
Overview
11
11
years of professional experience
Work History
Data Analyst
Eon
Jacksonville, Remote
05.2023 - Current
- Analyze large datasets to identify trends, patterns and correlations for business insights.
- Provide data-driven solutions to support decision making.
- Gather requirements from stakeholders to design data models and reports.
- Leverage SQL queries to extract, transform and load data into databases.
- Designe automated ETL processes for efficient data extraction, transformation and loading in order to improve accuracy and reliability of reporting systems.
- Optimize existing database structures for better performance on analytics tasks.
- Collaborate with stakeholders across the organization to understand their needs from a data perspective.
- Maintain documentation of all the processes related to Data Analysis.
- Perform quality assurance testing on newly developed reporting solutions.
- Integrate external APIs with internal systems for improved analytics capabilities.
- Build visualizations that enable users to quickly interpret results from complex analyses.
- Utilize advanced analytics tools such as SAS, SPSS, Excel PowerPivot, to manipulate large volumes of structured and unstructured data sets.
- Interact with non-technical stakeholders to deliver analyses and answer questions on deliverables.
- Assist integration of internal and external data tools and products, maintaining stability and performance across systems.
- Partner with data scientists to support ongoing research and analytics initiatives.
- Provide technical support for existing reports, dashboards or other tools.
- Maintain and update business intelligence tools, databases, and dashboards.
- Manage and maintain implementations tracker in JIRA
- Analyze support tickets to propose long-term solutions and determine the root cause.
- Manage overall progress of the implementation process to ensure timely completion.
- Monitor project performance to identify areas of improvement and implement corrective actions as needed.
- Collaborate with stakeholders to ensure that requirements were met within specified timelines.
- Coordinate resources across multiple departments to ensure smooth delivery of projects on time and on budget.
Front Office Manager (Full-Time)
Elite Physical Therapy And Sports Performance
Traverse City, Michigan
06.2022 - 02.2023
- Implemented data base systems to streamline insurance verification creating a more efficient methodology.
- Wrote manuals to access and use these systems.
- Trained employees.
- Opened cases to appeals for denied benefit compensation and served as the primary contact providing necessary documentation till completion.
- Conducted transactions, confirming patient information and processing according to standard protocol.
- Examined claims, records and procedures to grant approval of coverage.
- Navigated through multiple online systems to obtain documentation.
- Updated patient and insurance data and input changes into company computer system.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Accessed third-party insurance databases to identify coverage of benefits.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Scheduled and confirmed patient appointments and consultations.
- Created and sent time of service letter to inform patient of estimated self-pay balance.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Completed relevant insurance and other claim forms.
- Compiled and coded patient information or data in appropriate computer system.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
- Contacted patients to arrange payment arrangements for deductible and out-of-pocket liability.
- Liaised between physician, site of service and billing department to obtain appropriate documentation.
- Instructed clients on amounts covered under benefits plans in easy-to-understand terminology.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
Health Services Technician (Full-Time)
United States Coast Guard
Mobile, AL
06.2015 - 04.2017
- Filled leadership position as head laboratory technician at clinic.
- Collected, labeled and stored lab samples according to laboratory specifications.
- Collected and organized data to perform data analysis and prepare technical reports.
- Managed laboratory supplies and equipment, providing maximum output to meet data deadlines.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Supplied quality control data for regulatory submissions to support corrective actions.
- Performed routine checks on sensitive lab equipment to achieve consistent and high-performing functionality.
- Used time management and adaptability skills to prioritize and run multiple tests.
- Used clerical and organizational skills, with attention to detail, in ensuring members were medically ready for deployment by maintaining up-to-date medical records on roughly 500 active duty members.
- Demonstrated computer systems skills by using Microsoft excel to compile monthly reports on member readiness, laboratory inventory, and functionality testing of laboratory equipment.
- Used ability to navigate online data bases to maintain accuracy of reports.
- Used communication, customer service, and conflict resolution skills in scheduling appointments and answering calls from members.
Immunization Training Coordinator (Full-Time)
United States Coast Guard
Mobile, AL
06.2015 - 04.2017
- Applied knowledge of technology and creativity to construct engaging speech, power points, and brochures for quarterly base wide training.
- Stayed up to date on vaccination requirements and protocols.
Morale Officer (Full-Time)
United States Coast Guard
Jacksonville , FL
06.2013 - 06.2015
- Used organizational and communication skills to coordinate morale events for team members with civilian organizations, budgeting morale funds, and planning dates of engagement.
Certified CPR Instructor (Full-Time)
United States Coast Guard
Jacksonville, Florida
06.2013 - 06.2015
- Used communication skills to perform annual CPR certification training for boarding team members at Sector Jacksonville and surrounding small boat stations.
- Ensured members were properly trained in life saving techniques thereby maintaining their readiness.
- Relayed feedback on clinical settings' effectiveness in enabling students reach course and program goals.
- Implemented hands-on activities to practice CPR techniques and refine students' skills to prepare each for emergency situations.
- Planned and completed detailed lectures to outline CPR course material for students.
Education
Bachelor of Science - Business Administration
University of Florida
Gainesville, FL05.2022
Skills
- Microsoft Azure
- Excel
- Tableau
- Python
- FHIR
- HL7v2 Analysis
- SQL
- Financial Analysis and Management
- Data Entry
- Project Management
- File and Data Retrieval Systems
- Technical Proficiency
- Performance Tracking and Evaluation
- Budget Management
- Problem Resolution
- Documentation and Reporting
- Teamwork and Collaboration
- Invoicing and Billing
- Customer Relations
- Training and Coaching
- Scheduling and Calendar Management
Elite Physical Therapy Supervisor
- Joesph Heiler
- Phone Number: 231-590-1364
USCG Supervisor
- Stephenee Clayton
- Phone Number: 931-273-5530
Timeline
Data Analyst
Eon
05.2023 - Current
Front Office Manager (Full-Time)
Elite Physical Therapy And Sports Performance
06.2022 - 02.2023
Health Services Technician (Full-Time)
United States Coast Guard
06.2015 - 04.2017
Immunization Training Coordinator (Full-Time)
United States Coast Guard
06.2015 - 04.2017
Morale Officer (Full-Time)
United States Coast Guard
06.2013 - 06.2015
Certified CPR Instructor (Full-Time)
United States Coast Guard
06.2013 - 06.2015
Bachelor of Science - Business Administration
University of Florida
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