KRISTIE BRIDGE
The Voice Reality Show
Corona,CA
15
years of professional experience
Lead Customer Service Agent guiding front-line service across retail, call center, and airport-facing environments. Delivers customer complaint resolution for 15+ issues per shift, team coaching, and timely support that protects satisfaction and keeps service moving. Strengthens sales conversations by explaining product benefits, matching solutions to budgets, and following up on open leads.
Work History
Lead Customer Service Agent
1 Year 3 Months- Support boarding procedures by verifying passenger documents and directing travelers through departure steps.
- Resolve passenger issues calmly while preserving service quality and minimizing delays at the counter.
- Coordinate departure activities with gate staff to keep travelers informed and boarding steps organized.
- Guide passengers through check-in questions, travel requirements, and seat or ticket changes with clear communication.
Lead Customer Service Agent
4 Years 1 Month- Handle [number] customer inquiries weekly across in-person and phone channels.
- Set clear service expectations and quality goals to lift team performance and consistency.
- Train and mentor new agents to strengthen check-in procedures, boarding support, and guest relations.
- Review associate performance, identify training needs, and deliver prompt passenger assistance with empathy.
Passenger Service Supervisor
5 Years 9 Months- Supervise ticket counter and gate operations, coordinating multiple teams in a fast-paced environment to support passenger safety and comfort.
- Coordinate boarding support, dispatch paperwork, weather updates, fueling, and weight-and-balance forms to support on-time departures.
- Manage team work assignments and guide daily operations in a high-volume airport setting.
- Participate in airport focus groups to improve amenities and services for employees, passengers, and guests.
Talent Assistant
14 Years 10 Months- Support talent and teams with direct assistance, maintaining clear communication and a professional on-set experience.
- Set up and tear down dressing rooms efficiently to keep production spaces organized and ready.
- Monitor show sets closely to uphold quality standards and address issues before they affect production.
Cast Member
3 Years 9 Months- Keep the station clean and organized throughout each shift to support a safe, welcoming guest experience.
- Provide clear customer service when guests need directions, product help, or general support.
- Use problem resolution and active listening to handle guest questions with patience and professionalism.
Receptionist
2 Years- Processed billing and insurance paperwork with accuracy, keeping patient records organized and up to date.
- Improved office routines to support revenue growth, streamline problem resolution, and reduce administrative friction.
- Conducted telephone marketing outreach to attract new patients and strengthen the practice's local presence.
Hostess
2 Years- Monitored restaurant flow to balance seating, support dining pace, and reduce bottlenecks during busy shifts.
- Responded to guest requests promptly, using active listening and conflict resolution to maintain positive service.
- Handled opening and closing duties while supporting cleaning, stocking, and table resets for smooth shifts.
Office Manager
2 Years- Oversaw office operations, supported administrative tasks, and kept day-to-day workflows organized.
- Responded to incoming and outgoing customer emails with clear, professional communication.
- Used Microsoft Word and Microsoft Excel to prepare office documents and track routine records.
Education
Some College (No Degree)
High School Diploma
Skills
Check-in procedures
Boarding support
Passenger assistance
Flight logs
Baggage handling
Departure coordination
Customer service
Problem resolution
Conflict resolution
Active listening
Complaint handling
Guest relations
Training & development
Team management
Employee coaching
Microsoft Word
Microsoft Excel
Cash management
Timeline
Lead Customer Service Agent
United Airlines
07.2025 - CurrentRead More
Lead Customer Service Agent
Alaska Airlines
09.2022 - CurrentRead More
Passenger Service Supervisor
ATS John Wayne Airport
01.2021 - CurrentRead More
Cast Member
Disneyland
12.2018 - 09.2022Read More
Receptionist
Cline Chiropractic
12.2016 - 12.2018Read More
Hostess
Red Robin Restaurant
12.2016 - 12.2018Read More
Office Manager
Twist N U
12.2013 - 12.2015Read More
Talent Assistant
The Voice Reality Show
12.2011 - CurrentRead More
Warren High School
High School Diploma
Read More
Riverside Community College
Some College (No Degree)
Read More