Strong Senior Health Educator at Elevance Health with proven expertise in health education and advocacy. Skilled in problem-solving and fostering collaboration, I successfully developed strategies to overcome patient barriers, enhancing their treatment experience. Adept at training new staff, I prioritize effective communication and organizational skills to ensure optimal patient support and engagement.
Troubleshot patient issues related to medications, appointments, finances, and family situations.
Compiled and maintained a comprehensive list of approved resources for patient concerns.
Provided health coaching and education to support needs during cancer treatment assessments.
Identified potential obstacles for members and developed strategies to overcome barriers.
Coordinated with health professionals and external resources to address member needs.
Served as a liaison between departments to facilitate member navigation through services.
Advocated for members by addressing concerns and educating on available services.
Trained and mentored new case coordinators while maintaining an open door policy.