Kristie Charles
Green Bay,WI
Summary
Dynamic Supervisor and Training Coordinator at ALL CITY COMMUNICATIONS with a proven track record in employee training and performance management. Skilled in conflict resolution and quality assurance, I successfully enhanced team productivity by implementing effective coaching strategies, fostering a collaborative environment, and ensuring compliance with company policies.
Overview
13
13
years of professional experience
Work History
Supervisor/Training Coordinator
ALL CITY COMMUNICATIONS
Green Bay, WI
08.2016 - Current
- Addressed job performance issues with employees to identify root causes and implement solutions.
- Interpreted work procedures and company policies for staff comprehension.
- Recommended staffing decisions and procedural changes to management based on observations.
- Supervised the customer service team to ensure compliance with quality standards and deadlines.
- Monitored employee productivity to provide constructive feedback and coaching.
- Managed incoming calls, greeted callers, provided information, and transferred calls as needed.
- Trained employees on job duties and company policies to enhance operational effectiveness.
- Complied with company policies, objectives, and communication goals.
- Set specific goals for projects to measure progress and evaluate results.
Prep Cook
PANCAKE PLACE
Green Bay, WI
04.2016 - 05.2016
- Portion, arrange, and garnish food on the plate.
- Serve food to waiters or patrons.
- Weigh, measure, and mix ingredients according to recipes or personal judgment, using various kitchen utensils and equipment.
- Substitute for, or assist, other cooks during emergencies or rush periods.
- Regulating the temperature of ovens, broilers, grills, and roasters ensures that food is stored and cooked at the correct temperature.
- Measured ingredients accurately using measuring cups and spoons.
- Dressed, seasoned, and garnished appetizers and salads to prepare for food service.
Bartender
HOT LAPS MOTORSPORTS BAR
Green Bay, WI
09.2015 - 11.2015
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Cleansed glasses with sanitizing solution after each use.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Greeted customers and provided excellent customer service.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Effectively multitasked within fast-paced environment.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Provided drink suggestions to customers based on their preferences.
Cashier
I-43 ONE STOP
Maribel, WI
07.2015 - 11.2015
- Greeted customers promptly and addressed inquiries effectively.
- Verified legal age for alcohol and tobacco purchases to ensure compliance.
- Resolved customer complaints professionally, adhering to company policies.
- Maintained cleanliness and organization of checkout area, including registers and floors.
- Processed credit card, cash, and check payments with accuracy.
- Kept checkout areas well-stocked, organized, and inviting for customers.
- Assisted customers with purchases and enrolled them in rewards program.
- Recorded transactions and restocked supplies as necessary.
Cashier
STONE RIDGE SHELL
Green Bay, WI
06.2014 - 07.2015
- Greeted customers promptly, addressing inquiries effectively and professionally.
- Verified legal age of customers for alcohol and tobacco purchases.
- Trained and mentored new cashiers, enhancing team efficiency and knowledge.
- Resolved customer complaints in alignment with company policy.
- Collaborated with front-end staff to provide assistance to customers.
- Maintained cleanliness of checkout areas, including countertops and floors.
- Arranged and replenished displays to preserve store appearance.
- Kept checkout areas organized and stocked to enhance customer experience.
Bartender/Mixologist/Server
GUARDRAIL GREG'S SALOON
Green Bay, WI
01.2012 - 07.2014
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Provided drink suggestions to customers based on their preferences.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Monitored bar inventory and promptly restocked low items before depletion.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Arranged bottles and glasses behind bar to make attractive displays.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Carefully inspected identification of customers to verify age requirements for purchase of alcohol.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Greeted customers and provided excellent customer service.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed good working relationships with fellow employees through effective communication.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Performed opening and closing duties including restocking supplies.
- Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Effectively multitasked within fast-paced environment.
- Neatly sliced and pitted fruit for garnishing drinks.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Processed payments accurately and efficiently with POS system.
- Adhered to state regulations regarding serving alcohol responsibly.
- Cleansed glasses with sanitizing solution after each use.
- Greeted frequent visitors by name and explained new promotions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Resolved customer complaints in a professional manner.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Collected and organized daily till totals and tips.
- Greeted guests with friendliness and professionalism.
- Described drink flavors and taste profiles to customers to help with ordering decisions.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Trained new bartenders on drink preparation and upselling techniques.
- Stocked ice bins and coolers as needed throughout shift.
- Assisted in setting up the bar for service shift.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Upsold customers from shelf to premium brands to help boost sales.
- Identified needs of customers promptly and efficiently.
Education
High School Diploma -
West De Pere High
De Pere, WI06.1991
Skills
- Employee training and development
- Performance management
- Quality assurance
- Policy enforcement
- Customer service excellence
- Conflict resolution
- Time management
- Team collaboration
- Coaching and mentoring
- Analytical problem solving
- Effective communication
- Documentation and reporting
- Multitasking skills
- Leadership experience
- Verbal and written communication
- Active listening
- Goal setting and prioritization
- Organizational skills
- Adaptability and flexibility
- Self-motivation
- Interpersonal communication
Affiliations
- Walks
- Playing with my dogs
- Long car rides
- Crafts
References
References available upon request.
Timeline
Supervisor/Training Coordinator
ALL CITY COMMUNICATIONS
08.2016 - Current
Prep Cook
PANCAKE PLACE
04.2016 - 05.2016
Bartender
HOT LAPS MOTORSPORTS BAR
09.2015 - 11.2015
Cashier
I-43 ONE STOP
07.2015 - 11.2015
Cashier
STONE RIDGE SHELL
06.2014 - 07.2015
Bartender/Mixologist/Server
GUARDRAIL GREG'S SALOON
01.2012 - 07.2014
High School Diploma -
West De Pere High
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