Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristie Cole

Mckinney

Summary

Dynamic Front Office Manager at Norwood Dental with proven expertise in optimizing operations and enhancing customer satisfaction. Skilled in effective multitasking and issue handling, I successfully implemented streamlined billing processes, resulting in improved accuracy and reduced discrepancies. Committed to fostering strong customer relations and team collaboration for exceptional service delivery.

Overview

36
36
years of professional experience

Work History

Front Office Manager

Norwood Dental
08.2020 - Current
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
  • Implemented pre-arrival preparations such as assigning rooms based on specific requirements leading to seamless arrival experiences.
  • Developed procedures to establish accurate and organized check-in and check-out processes.

Front Desk

Home 2 Suites
08.2018 - 08.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Nail Technician

Stanley’s Beauty Salon
02.2003 - 08.2018
  • Established strong client relationships through exceptional customer service and communication skills.
  • Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
  • Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
  • Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
  • Offered advice and recommended products to improve and maintain nails.

Office Manager

Brookshires Grocery Co. Facility Services
05.1989 - 02.2003
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
  • Reduced costs with meticulous budget monitoring and expense tracking for essential supplies and equipment.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.

Education

N/A

McKinney High School
McKinney, TX
05.1992

Skills

  • Effective multitasking
  • Workflow optimization
  • Customer service
  • Customer relations
  • Scheduling and calendar management
  • Operations management
  • Hospitality services
  • Administrative skills
  • Issue handling

Timeline

Front Office Manager

Norwood Dental
08.2020 - Current

Front Desk

Home 2 Suites
08.2018 - 08.2020

Nail Technician

Stanley’s Beauty Salon
02.2003 - 08.2018

Office Manager

Brookshires Grocery Co. Facility Services
05.1989 - 02.2003

N/A

McKinney High School

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