Kristie Darden
Spokane,WA
Summary
Focused and resourceful professional with eight years of experience in customer service. Comprehensive knowledge of human resources management practices. Adept at providing excellent customer service, responding to inquiries, and answering phone calls. Demonstrated success completing all tasks on time and as per expectations with little to no supervision. Possess solid organizational, communication, relationship-building, and technical issue resolution skills. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
13
13
years of professional experience
Work History
Customer Relationship Specialist
The Hartford Insurance
05.2022 - Current
- Interpreted contracts and communicated terms and conditions.
- Worked cross-functionally with various members of underwriting teams.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promptly responded to inquiries and requests from prospective customers.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Worked with multiple screens and programs to resolve customer issues.
- Utilized inbound and outbound telephone techniques to solidify and build client relationships.
Business Administration Student
Western Governors University
02.2021 - Current
- Develop competencies related to business communications
- Learn about various best practices in management to help businesses succeed
- Enhance knowledge about project management, including staffing, scheduling, budgeting, and compliance assurance.
- Built skills associated with leadership, problem resolution, time management, business communications, and change management.
- Studied emotional intelligence, innovation, business ethics, organizational structure, human resources, and performance assessment.
- Gained understanding of budgeting, data visualization, accounting, financial statement analysis, information systems, marketing, and negotiations.
- Received “Excellence Award” for exemplary work in business environment applications II: Process, Logistics, and Operations, Task 2.
Customer Service Representative
Inland Empire Distribution Systems
01.2014 - 12.2021
- Delivered quality customer service with a focus on generating positive feedback and ensuring superior experience for each client
- Identified and resolved escalated customer issues and concerns
- Calculated order totals and updated accounts as per set standards and policies
- Entered shipping orders and receipts into inventory management computer database system
- Maintained files/records for future reference and reporting purposes.
- Exhibited empathy and professional demeanor throughout service.
- Credited for increasing CSR productivity for forest market sector by 50%.
- Processed and mailed 50+ invoices per month to clients.
Women's Home Coordinator
Victory Outreach Ministries
04.2011 - 01.2014
- Headed day-to-day activities as well as administered mails, bills, and invoices for seamless workflow
- Established and sustained strong relationships with internal and external stakeholders
- Drove team-building activities to enhance work relationships and strengthen internal communication.
- Achieved goals and objectives by using coordination and planning skills.
- Showed energy and enthusiasm in fast-paced work environment.
Education
Bachelor of Science in Business Administration -
Western Governors University
Salt Lake City, UT01.2025
Associate of Applied Science: Business Administration -
Spokane Community College
Spokane, WA01.2022
Skills
- Human Resources Management
- CRM Software
- Email Etiquette
- Call Documentation
- Strategic Planning
- Team Leadership
- Account Management
- Telephone skills
- Administrative Support
- Documentation & Reporting
- Relationship Building
- Issue/Conflict Resolution
- System implementation
- Time Management
- Multitasking Abilities
- Goal Setting
- Product Education
Websites
Accomplishments
- Achieved customer satisfaction through effectively helping with dispute resolutions.
Timeline
Customer Relationship Specialist
The Hartford Insurance
05.2022 - Current
Business Administration Student
Western Governors University
02.2021 - Current
Customer Service Representative
Inland Empire Distribution Systems
01.2014 - 12.2021
Women's Home Coordinator
Victory Outreach Ministries
04.2011 - 01.2014
Bachelor of Science in Business Administration -
Western Governors University
Associate of Applied Science: Business Administration -
Spokane Community College
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