Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Kristie Darnell

Lancaster,KY

Summary

Dependable retail sales professional with experience in fast paced and stressful environments. Experienced in retail with over 30 years of customer service. Skilled problem solver and improving customer satisfaction.

Overview

23
23
years of professional experience

Work History

Guest Service Associate

Walmart
Harrodsburg, KY
04.2022 - Current


  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Performed money service such as money transfers, check cashing, Western Unions and bill pay.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Delivered prompt service to prioritize customer needs.
  • Cross-trained and provided back up for customer service managers.
  • Maintained clean and orderly checkout areas by stocking supplies, emptying trash cans and wiping down surfaces.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Cashier

Save A Lot
Lancaster, KY
03.2021 - 04.2022
    • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
    • Worked flexible schedule and extra shifts to meet business needs.
    • Helped customers complete purchases, locate items.
    • Restocked and organized merchandise in front lanes.

Owner/Operator

Dainty Lil Divas Boutique
Lancaster, KY
02.2005 - 11.2017
    • Consulted with customers to assess needs and create special order outfits as needed for their childs special day.
    • Built an online business and advertised to generate sales.
    • Reconciled daily sales..
    • Followed sewing instructions and inspected quality of finished pieces to exceed customer expectations.
    • Created and drew patterns to cut fabric pieces, assembled and sewed to create wearable garment.
    • Altered and hemmed garments to create custom-fitted styles.
    • Performed custom fittings and completed alterations.
    • Estimated costs of alterations for customers to make decisions before sewing work began.
    • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Store Manager

Family Dollar
Nicholasville, KY
01.1998 - 04.2002
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Set effective store schedules based on customer levels, service requirements.
  • Rotated merchandise and displays to feature new products and promotions.
  • Approved regular payroll submissions for employees.
  • Minimized on-site cash with frequent deposits.
  • Completed routine store inventories.
  • Hired, trained and supervised new employees.

Assistant Manager

Burger King
Lexington, KY
09.1992 - 03.1995
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Met the needs of customers within the restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Led and directed team members on effective methods, operations and procedures.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
  • Maintained safe working environment to reduce risk of injury and accidents.

Cash Office Associate

Kmart
Danville, KY
02.1990 - 04.1992
  • Balanced safe, prepared tills and prepared register bags.
  • Prepared bank deposits and corporate cash shipments.
  • Sorted and counted coin and currency to make change for associates.
  • Performed pick-ups and readings for front end to monitor sales and revenue.
  • Keyed daily cash sales to corporate office.
  • Figured and filled employee payroll.

Education

Associate - Medical Insurance Coding And Billing

Allen School of Health And Sciences
Jamaica, NY
08.2016

Skills

  • Payroll Processing
  • Product Stocking and Rotation
  • Willing to Learn
  • Customer Relations
  • Price Verifications
  • Customer Experience
  • Merchandise Rotation
  • Billing and Invoicing
  • Customer Service
  • Inventory Audits
  • Managing Employees
  • Budgeting
  • Managing Cash Register
  • Office Management
  • Staff Training
  • Ability to follow orders and work independently

Timeline

Guest Service Associate

Walmart
04.2022 - Current

Cashier

Save A Lot
03.2021 - 04.2022

Owner/Operator

Dainty Lil Divas Boutique
02.2005 - 11.2017

Store Manager

Family Dollar
01.1998 - 04.2002

Assistant Manager

Burger King
09.1992 - 03.1995

Cash Office Associate

Kmart
02.1990 - 04.1992

Associate - Medical Insurance Coding And Billing

Allen School of Health And Sciences

Similar Profiles

CREATE PROFILE
Kristie Darnell