Kristie D. Goings
Walker,USA
Summary
Account Manager with extensive experience at Enact Mortgage Insurance, specializing in account management and business development. Expertise in market analysis and sales presentations, resulting in strong client relationships and significant growth. Proficient in territory planning, utilizing strategic insights to identify opportunities and improve customer satisfaction.
Overview
34
34
years of professional experience
Work History
Account Manager
Enact Mortgage Insurance
, Louisiana
09.2016 - Current
- Manage, grow, and maintain existing accounts while identifying and pursuing new business opportunities in assigned territory
- Develop and execute a comprehensive territory business plan aligned with MI sales goals
- Build strong relationships with key decision-makers, influencers, and stakeholders within customer organization
- Delivering product presentation, demonstrations, and training to customers as needed
- Track and report on sales activities, opportunities, pipeline status, and territory performance
- Provide feedback to management regarding market trends, competitive activity, and customer needs
- Travel throughout Louisiana and Mississippi to meet with customers, attend trade shows, and represent Enact at industry events
Account Executive
CBCInnovis
, Louisiana
12.2013 - 09.2016
- Manage Louisiana/Mississippi territory of credit/financial service clients for the national credit reporting agency, including leading business development, client relations, prospecting and market analysis
- Market and sell financial products and services to Mortgage Companies/Banks/Credit Unions with informative strategic sales presentations
- Cultivate strong relationships with clients by assessing core business needs, developing proposals, marketing companies data services and delivering sales presentation to secure business
- Analyze and identify industry research, product pricing, demand changes, trends and demographics for proposals and request information to provide strategic consulting and problem solving
- Maintain regular communication with existing clients to resolve issues and provide attentive service
Loan Processor
NOLA Lending Group, LLC
, Louisiana
02.2012 - 11.2013
- Gather information to take each file from pre-approval to closing
- Input proper loan information into the system for processing
- Ensure that all loan documentation is accurately verified and complies with company policy
- Ensure timely and accurate packaging of all loans originated by our loan officers
Post Closing Specialist
NOLA Lending Group, LLC
, Louisiana
05.2009 - 02.2012
- Document and analyze required information to ensure company holds first lien
- Identify and resolve critical issues related to closing documentation
- Communicate with mortgage personnel and closing agents to obtain missing information
- Provide timely feedback on quality control
Mortgage Loan Officer
NOLA Lending Group, LLC
, Louisiana
11.2008 - 05.2009
- Responsible for building and maintaining real estate broker relationships
- Sell products, programs, and pricing directly to potential home buyers
- Develop presentations and flyers to help agents better understand programs and changes in the mortgage lending industry
- Train and educate loan officers on new information introduced into the market
- Complete loan applications
- Analyze and prequalify applicants
- Determine viability of the clients desired loan program
- Review credit of applicants and counsel on their credit requirements
- Work with loan processor to provide any letters of explanation, or additional documentation as necessary to underwriter to clear loan for approval
- Maintain working file for office compliance records
Account Executive, Wholesale Lending Division
MortgageIT a subsidiary of Deutsche Bank
, Louisiana
07.2006 - 02.2008
- Responsible for building and maintaining broker/loan officer relationships
- Sell products, programs, and pricing directly to mortgage brokers
- Develop presentations and flyers to help brokers/loan officers better understand programs
- Train and educate brokers/loan officers on new information introduced into the market
- Provide on-going support and assistance to brokers/loan officers
Staff Accountant, Mortgage Banking
Hibernia National Bank
Baton Rouge, Louisiana
11.2002 - 07.2006
- Variance Reporting
- Post application fees and origination fees to proper general ledger accounts
- Process A/P for invoices incurred in daily operation of department
- Process refunds on application fees due to borrowers
- Issue monthly report to collection bureau on NSF checks
- Distribute monthly reports to Senior Management for tracking purposes
Administrative Assistant/Office Manager, Mortgage Banking
Hibernia National Bank
Baton Rouge, Louisiana
11.1999 - 11.2002
- Management
- Recruit and place temporary and permanent personnel
- Develop all contracts for personnel
- Create and set-up workstations for incoming employees
- Supervise temporary and contract employees
- Financial/Bookkeeping
- Accounts payable
- Accounts receivable
- Bank deposits
- Time sheets
- Administrative
- Clerical support to Senior Vice President of Administration
- Coordinate and solicit donations from vendors for our annual sales meeting
- Liaison between customers and outside referral sources
- Generate and allocate monthly senior management reports to President of Mortgage Banking
- Coordinate and track monthly marketing mail-out correspondence
- Order and maintain all department equipment and supplies
Processor/Closer, Mortgage Banking
Hibernia National Bank
, Louisiana
11.1998 - 11.1999
- Managed an active pipeline of 50+ mortgage loans a month
- Ordered all appraisal and title work for entire pipeline
- Ensured all loans were complying and met the requirements of secondary market investors
- Liaison between customers and loan originators
- Implemented all credit procedures and policies
Administrative Assistant, Consumer Credit
Hibernia National Bank
, Louisiana
08.1996 - 11.1998
- Financial
- Accounts payable for appraisals, title searches and flood surveys
- Maintained personnel payroll transactions
- Prepared monthly reports for budgeting and loan volume tracking
- Performed and tracked ledger transactions for all application and origination fees
- Maintained budgets for all departmental purchases
- Administrative
- Provided direct support to Vice-President of Consumer Credit Administration
- Coordinated RESPA (Real Estate Settlement Procedure Act) disclosures to meet federal regulations
- Assisted branches in maintaining loan sales and procedures for bank products
- Assisted customers regarding bank products
Office Assistant
Registrar of Voters Office
09.1991 - 09.1996
- Maintained current voter registration information
- Reorganized office filing system to streamline voter registration process
- Trained and supervised summer employees in office operations
- Organized annual Registrar of Voters convention
Education
B.A. - Business Administration w/minor in Management
Southeastern Louisiana University
Hammond, LouisianaSkills
- Account management and business development
- Market analysis and sales presentations
- Territory planning
- Customer relationship management
Awards
- President’s Club Award, 2017
- MVP, 2022, Q1
- MVP, 2025, Q1
Organizations
- LMBA (Louisiana Mortgage Bankers Association)
- AMLA (Acadiana Mortgage Lenders Association)
- GBRMLA (Greater Baton Rouge Mortgage Lenders Association)
- GNOMLA (Greater New Orleans Mortgage Lenders Association)
- Mortgage Bankers Association of Mississippi
References
References available upon request.
Timeline
Account Manager
Enact Mortgage Insurance
09.2016 - Current
Account Executive
CBCInnovis
12.2013 - 09.2016
Loan Processor
NOLA Lending Group, LLC
02.2012 - 11.2013
Post Closing Specialist
NOLA Lending Group, LLC
05.2009 - 02.2012
Mortgage Loan Officer
NOLA Lending Group, LLC
11.2008 - 05.2009
Account Executive, Wholesale Lending Division
MortgageIT a subsidiary of Deutsche Bank
07.2006 - 02.2008
Staff Accountant, Mortgage Banking
Hibernia National Bank
11.2002 - 07.2006
Administrative Assistant/Office Manager, Mortgage Banking
Hibernia National Bank
11.1999 - 11.2002
Processor/Closer, Mortgage Banking
Hibernia National Bank
11.1998 - 11.1999
Administrative Assistant, Consumer Credit
Hibernia National Bank
08.1996 - 11.1998
Office Assistant
Registrar of Voters Office
09.1991 - 09.1996
B.A. - Business Administration w/minor in Management
Southeastern Louisiana University
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