Summary
Overview
Work History
Education
Skills
Awards
Organizations
References
Timeline
Generic

Kristie D. Goings

Walker,USA

Summary

Account Manager with extensive experience at Enact Mortgage Insurance, specializing in account management and business development. Expertise in market analysis and sales presentations, resulting in strong client relationships and significant growth. Proficient in territory planning, utilizing strategic insights to identify opportunities and improve customer satisfaction.

Overview

34
34
years of professional experience

Work History

Account Manager

Enact Mortgage Insurance
, Louisiana
09.2016 - Current
  • Manage, grow, and maintain existing accounts while identifying and pursuing new business opportunities in assigned territory
  • Develop and execute a comprehensive territory business plan aligned with MI sales goals
  • Build strong relationships with key decision-makers, influencers, and stakeholders within customer organization
  • Delivering product presentation, demonstrations, and training to customers as needed
  • Track and report on sales activities, opportunities, pipeline status, and territory performance
  • Provide feedback to management regarding market trends, competitive activity, and customer needs
  • Travel throughout Louisiana and Mississippi to meet with customers, attend trade shows, and represent Enact at industry events

Account Executive

CBCInnovis
, Louisiana
12.2013 - 09.2016
  • Manage Louisiana/Mississippi territory of credit/financial service clients for the national credit reporting agency, including leading business development, client relations, prospecting and market analysis
  • Market and sell financial products and services to Mortgage Companies/Banks/Credit Unions with informative strategic sales presentations
  • Cultivate strong relationships with clients by assessing core business needs, developing proposals, marketing companies data services and delivering sales presentation to secure business
  • Analyze and identify industry research, product pricing, demand changes, trends and demographics for proposals and request information to provide strategic consulting and problem solving
  • Maintain regular communication with existing clients to resolve issues and provide attentive service

Loan Processor

NOLA Lending Group, LLC
, Louisiana
02.2012 - 11.2013
  • Gather information to take each file from pre-approval to closing
  • Input proper loan information into the system for processing
  • Ensure that all loan documentation is accurately verified and complies with company policy
  • Ensure timely and accurate packaging of all loans originated by our loan officers

Post Closing Specialist

NOLA Lending Group, LLC
, Louisiana
05.2009 - 02.2012
  • Document and analyze required information to ensure company holds first lien
  • Identify and resolve critical issues related to closing documentation
  • Communicate with mortgage personnel and closing agents to obtain missing information
  • Provide timely feedback on quality control

Mortgage Loan Officer

NOLA Lending Group, LLC
, Louisiana
11.2008 - 05.2009
  • Responsible for building and maintaining real estate broker relationships
  • Sell products, programs, and pricing directly to potential home buyers
  • Develop presentations and flyers to help agents better understand programs and changes in the mortgage lending industry
  • Train and educate loan officers on new information introduced into the market
  • Complete loan applications
  • Analyze and prequalify applicants
  • Determine viability of the clients desired loan program
  • Review credit of applicants and counsel on their credit requirements
  • Work with loan processor to provide any letters of explanation, or additional documentation as necessary to underwriter to clear loan for approval
  • Maintain working file for office compliance records

Account Executive, Wholesale Lending Division

MortgageIT a subsidiary of Deutsche Bank
, Louisiana
07.2006 - 02.2008
  • Responsible for building and maintaining broker/loan officer relationships
  • Sell products, programs, and pricing directly to mortgage brokers
  • Develop presentations and flyers to help brokers/loan officers better understand programs
  • Train and educate brokers/loan officers on new information introduced into the market
  • Provide on-going support and assistance to brokers/loan officers

Staff Accountant, Mortgage Banking

Hibernia National Bank
Baton Rouge, Louisiana
11.2002 - 07.2006
  • Variance Reporting
  • Post application fees and origination fees to proper general ledger accounts
  • Process A/P for invoices incurred in daily operation of department
  • Process refunds on application fees due to borrowers
  • Issue monthly report to collection bureau on NSF checks
  • Distribute monthly reports to Senior Management for tracking purposes

Administrative Assistant/Office Manager, Mortgage Banking

Hibernia National Bank
Baton Rouge, Louisiana
11.1999 - 11.2002
  • Management
  • Recruit and place temporary and permanent personnel
  • Develop all contracts for personnel
  • Create and set-up workstations for incoming employees
  • Supervise temporary and contract employees
  • Financial/Bookkeeping
  • Accounts payable
  • Accounts receivable
  • Bank deposits
  • Time sheets
  • Administrative
  • Clerical support to Senior Vice President of Administration
  • Coordinate and solicit donations from vendors for our annual sales meeting
  • Liaison between customers and outside referral sources
  • Generate and allocate monthly senior management reports to President of Mortgage Banking
  • Coordinate and track monthly marketing mail-out correspondence
  • Order and maintain all department equipment and supplies

Processor/Closer, Mortgage Banking

Hibernia National Bank
, Louisiana
11.1998 - 11.1999
  • Managed an active pipeline of 50+ mortgage loans a month
  • Ordered all appraisal and title work for entire pipeline
  • Ensured all loans were complying and met the requirements of secondary market investors
  • Liaison between customers and loan originators
  • Implemented all credit procedures and policies

Administrative Assistant, Consumer Credit

Hibernia National Bank
, Louisiana
08.1996 - 11.1998
  • Financial
  • Accounts payable for appraisals, title searches and flood surveys
  • Maintained personnel payroll transactions
  • Prepared monthly reports for budgeting and loan volume tracking
  • Performed and tracked ledger transactions for all application and origination fees
  • Maintained budgets for all departmental purchases
  • Administrative
  • Provided direct support to Vice-President of Consumer Credit Administration
  • Coordinated RESPA (Real Estate Settlement Procedure Act) disclosures to meet federal regulations
  • Assisted branches in maintaining loan sales and procedures for bank products
  • Assisted customers regarding bank products

Office Assistant

Registrar of Voters Office
09.1991 - 09.1996
  • Maintained current voter registration information
  • Reorganized office filing system to streamline voter registration process
  • Trained and supervised summer employees in office operations
  • Organized annual Registrar of Voters convention

Education

B.A. - Business Administration w/minor in Management

Southeastern Louisiana University
Hammond, Louisiana

Skills

  • Account management and business development
  • Market analysis and sales presentations
  • Territory planning
  • Customer relationship management

Awards

  • President’s Club Award, 2017
  • MVP, 2022, Q1
  • MVP, 2025, Q1

Organizations

  • LMBA (Louisiana Mortgage Bankers Association)
  • AMLA (Acadiana Mortgage Lenders Association)
  • GBRMLA (Greater Baton Rouge Mortgage Lenders Association)
  • GNOMLA (Greater New Orleans Mortgage Lenders Association)
  • Mortgage Bankers Association of Mississippi

References

References available upon request.

Timeline

Account Manager

Enact Mortgage Insurance
09.2016 - Current

Account Executive

CBCInnovis
12.2013 - 09.2016

Loan Processor

NOLA Lending Group, LLC
02.2012 - 11.2013

Post Closing Specialist

NOLA Lending Group, LLC
05.2009 - 02.2012

Mortgage Loan Officer

NOLA Lending Group, LLC
11.2008 - 05.2009

Account Executive, Wholesale Lending Division

MortgageIT a subsidiary of Deutsche Bank
07.2006 - 02.2008

Staff Accountant, Mortgage Banking

Hibernia National Bank
11.2002 - 07.2006

Administrative Assistant/Office Manager, Mortgage Banking

Hibernia National Bank
11.1999 - 11.2002

Processor/Closer, Mortgage Banking

Hibernia National Bank
11.1998 - 11.1999

Administrative Assistant, Consumer Credit

Hibernia National Bank
08.1996 - 11.1998

Office Assistant

Registrar of Voters Office
09.1991 - 09.1996

B.A. - Business Administration w/minor in Management

Southeastern Louisiana University
Kristie D. Goings
Want your own profile? Build for free at Resume-Now.com