Kristie Dorsey

The Learning Experience

05.2020 - Current

Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Communicated with customers and vendors positively with particular attention to problem resolution.
Negotiated contracts with suppliers and vendors, securing favorable terms for the company while maintaining strong relationships.
Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
Assisted with hiring process and training of new employees.
Coordinated team schedules to keep shifts properly staffed during busy periods.
Anticipated financial impact from operational issues and worked with leadership to develop solutions.
Processed vital documentation, completed forms, and maintained DHS compliance.
Enhanced team capabilities, organizing professional development workshops and mentoring programs.
Handled problematic customers and to maintain excellent customer service.
Managed purchasing, sales, marketing and customer account operations efficiently.
Interacted well with customers to build connections and nurture relationships.
Trained and guided team members to maintain high productivity and performance metrics.
Assisted in recruiting, hiring and training of team members.
Reported issues to higher management with great detail.