Kristie Eccles
Springfield,PA
Summary
Knowledgeable and dependable Administrative professional with solid foundation in managing office functions with proven track record in overseeing administrative operations and driving process improvements. Successful at implementing office protocols and fostering productive work environment and achieving project goals. Demonstrated expertise in team leadership and operational efficiency with focus on problem-solving and workflow optimization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinical Administrative Supervisor
Covenant Home Health Agency
10.2020 - Current
- Supervised daily operations, ensuring compliance with health regulations and agency policies.
- Developed and implemented streamlined administrative processes to enhance efficiency across departments.
- Coordinated staff scheduling, optimizing resource allocation for improved service delivery.
- Trained and mentored administrative staff, fostering a culture of continuous improvement and professional development.
- Oversaw patient documentation processes, ensuring accuracy and timely submission for reimbursement claims.
- Collaborated with healthcare providers to facilitate effective communication and coordination of patient care services.
- Analyzed operational workflows, identifying areas for improvement to enhance overall agency performance.
- Trained new employees on company policies, procedures, software applications.
- Handled sensitive information with discretion by maintaining confidentiality in accordance with company guidelines.
- Provided support during periods of high workload by stepping in to assist with various administrative tasks as needed.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced employee morale through recognition programs, fostering a positive work environment that encouraged collaboration and teamwork.
- Improved communication between departments with the implementation of efficient information-sharing tools and strategies.
- Streamlined administrative processes by implementing new organizational systems, increasing efficiency and productivity.
- Facilitated weekly staff meetings to discuss ongoing projects, address concerns, and share updates from various departments within the organization.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Assisted with recruitment efforts by screening resumes, scheduling interviews, and conducting reference checks for potential hires.
- Served as the main point of contact for external partners, establishing strong relationships built on professionalism and reliability.
- Evaluated employee performance through regular feedback sessions while setting clear expectations for professional growth.
- Collaborated closely with other department managers to identify areas where administrative support could be improved or streamlined.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Interceded between employees during arguments and diffused tense situations.
- Completed bi-weekly payroll for over 75 employees.
- Conducted ongoing reviews of program financial systems to assess cost control measures.
Administrative Assistant
J-Bolts Industrial Supplies-Winzer Corporation
09.2015 - 05.2020
- Provides accurate, valid and complete information by using the proper methods/tools for success in our organization.
- Detail oriented and ability to multi-task.
- Excellent data entry skills
- Responsible for special projects for financial gain of the organization.
- Meets personal/team sales targets and call handling quotas.
- Provides excellent customer service skills with great repour with current clients and associates.
- Handles complaints and provides appropriate solutions and alternatives within the time limits and follows up to ensure resolution.
Assistant Supervisor of Call Center
Davita
04.2013 - 09.2015
- Responsible for the overall daily operation of administrative assistants in a large call center.
- Worked daily with nurses to ensure all patients needs were met.
- Worked with many different insurances including Medicare and VA to ensure patients needs were met and they received the best care.
- Implemented a training program for all new hire administrative assistants with weekly and monthly follow up meetings and additional training.
Food Service Director
Compass Group
03.2006 - 04.2013
- Responsible for the overall function of a large corporation’s daily operation of providing food, hospitality and catering services.
- Coordinated hiring/termination, scheduling, training and management of 100 plus employees per account.
- Microsoft Office Systems – Word, Excel, Office
- Implemented and monitored a six-week menu cycle.
- Oversaw all purchasing and expense systems for each account
- Communicated with vendors for each account and ran monthly promotions
- Created a quality review board for the overall performance of each account.
Education
Medical Billing and Coding Degree - Insurance Billing and Coding Specialist
Herzing University
WI08.2019
Hospitality Business Management, Culinary Management, Business Management, Hospitality Management
Walnut Hill College
PA01.1998
Skills
- Knowledge of HIPAA/Patient Confidentiality/Code of Ethics
- CPT, HCPCS and ICD-10 -CM/PCS Coding
- Microsoft Office Systems – Word, Excel, Office
- Knowledge of Electronic Health Records/Date Entry
- Deadline oriented
- Compliance monitoring
- Budget administration
- Expense reporting
- Relationship building
- Database administration
- Information management
- Human resources
- Cross-functional teamwork
- Scheduling and calendar management
- Workflow planning
- Payroll and budgeting
- Organizational leadership
- Workload prioritization
- Office management
- Operations management
- Training and coaching
- Task delegation
- Efficient workflow
- Meeting coordination
- Scheduling expertise
- Leadership coaching
- Data entry
- Staff training
- Team collaboration
- Decision-making
- Staff development and training
- Phone and email etiquette
- Team leadership
- Goal setting
- Teamwork and collaboration
- Time management
- Problem-solving
- Attention to detail
- Multitasking and organization
- Reliability
- Excellent communication
- Scheduling
- Schedule management
- Administration and operations
- Interpersonal skills
- Quality control
- MS office suite
- Motivational leadership
Certification
AHIMA CCHIIM Certified Coding Associate (CCA) January 2020
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Clinical Administrative Supervisor
Covenant Home Health Agency
10.2020 - Current
Administrative Assistant
J-Bolts Industrial Supplies-Winzer Corporation
09.2015 - 05.2020
Assistant Supervisor of Call Center
Davita
04.2013 - 09.2015
Food Service Director
Compass Group
03.2006 - 04.2013
Hospitality Business Management, Culinary Management, Business Management, Hospitality Management
Walnut Hill College
Medical Billing and Coding Degree - Insurance Billing and Coding Specialist
Herzing University