Kristie Eichenberger
Menifee,CA
Summary
Seeking a career growth opportunity in your organization, which best utilizes my skill set & to further develop my craft, offering the opportunity for advancement and to make a real contribution to this Business. Provide excellent Customer Service making sure that our clients are provided with all answers to their questions, upselling, and resolving all troubleshooting issues, making sure guest are 200% satisfied. Friendly Server with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Home Inspector
Home Inspector of Ca
05.2017 - Current
- Inspected homes for sale upon request of sellers or potential buyers
- Utilized knowledge of all home systems including roofs foundations electrical wiring, plumbing, flooring, walls, and fixture
- Inspected all systems and noted needed repairs
- Drafted home inspection reports including recommended repairs and estimated costs
- Was objective thorough and honest in all inspections
- Educating buyers
- Kept up-to-date on inspection regulations, codes, ordinances and techniques.
- Noted violations and issued documentation such as stop work orders to contractors or owners.
- Provided information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
- Made and submitted reports detailing finding and any actions taken.
- Inspected exterior of building as well as around door frames and windows for cracks indicating foundation movement, recommending foundation inspection when pronounced signs appear.
- Re-inspected commercial and residential constructions which previously failed inspections.
- Completed inspections of current construction, refurbishment and repair projects.
- Tested electrical outlets for proper function, documenting signs of unsound wiring and verifying installation of GFCI outlets where required by law or regulation.
- Commented on functionality and condition of HVAC components.
- Resolved problems, improved operations and provided exceptional service.
- Worked well in a team setting, providing support and guidance.
- Exercised leadership capabilities by successfully motivating and inspiring others.
Catering Server
AS Catering
03.2022 - 08.2023
- Sanitized tableware and chafing dishes before catering event to avoid infection and comply with hygiene standards.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Prepared and maintained drink stations throughout catering events.
- Assessed meal preparation to check creation of special orders and cooking procedures.
- Inspected dishes and utensils for cleanliness.
- Arranged linens and table settings according to seating plan and event theme.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
- Added food items, beverages, and utensils to trays and immediately delivered to correct rooms.
- Cleared dishes and glassware quickly following each course.
- Assisted customers in selecting menu items, answering questions and providing general information.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served meals to customers according to established guidelines.
- Arranged food, utensils and condiments on trays to serve meals with necessary items.
- Refilled beverage glasses, cleared and reset tables, and stocked service areas.
- Maintained clean and safe work environment.
- Provided friendly, courteous service to create memorable moments for guests.
- Worked with catering staff to establish timely preparation and delivery of food and beverage orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Served meals to customers according to established guidelines
Assistant Manager/Bakery Assistant/Server Shift Leader
Carrera Pastries
05.2017 - 03.2020
- Maintained and enforced standard operating procedures.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Monitored food inventory and supplies to prevent waste.
- Set and oversaw weekly and special event menu plans.
- Supervised food presentation and plating to enhance visual appeal.
- Provided feedback to team members.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Monitored food preparation, production, and plating for quality control.
- Planned and executed promotions and special events in close collaboration with management.
- Solved customer complaints quickly.
- Communicated openly and honestly with management team.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service
Assistant Manager/Server
Oliver Garden Restaurant
09.2012 - 06.2019
- Take orders
- Being Patient
- Knowledgeable about our specials
- Recommending alternatives for up selling
- Serve to two customers while ensuring that all of the primary requirements of every customer is accommodated
- As a server I must make sure that all the operating standards of the restaurant when it comes to food handling and proper preparation
- Up sale suggestions to customers while ordering their food and beverages
- Must implement the 100% customer service satisfaction
- As a server I also had to make sure that I was able to relay all food orders to the kitchen in a very efficient manner to make sure that every food order is processed a quarterly as a certified trade in
- My responsibilities include training incoming employees and offering on-the-job training and assistance
- Multitasking skills 6 to 10 tables at a time
- When it was just one or two people that I had the whole floor by seeking efficient ways to complete tasks whether it was taking the orders greeting customers turning tables making drinks delivering food etc as being an assistant manager on the floor
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Oversaw food preparation and monitored safety protocols.
- Enforced compliance with food safety and sanitation standards throughout restaurant.
- Completed daily procedure checklist and communicated changes to servers and kitchen staff.
- Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
- Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
- Motivated staff to perform at peak efficiency and quality.
- Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Trained servers on order management, food service quality and how to build rapport with guests.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Led team of servers to consistently meet customer service and sales targets.
- Welcomed and greeted guests before presenting special menu items to clients.
- Liaised between servers and upper management to address issues and manage challenges.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Coordinated with catering staff to deliver food services for special events and functions.
Restaurant Waitress
IHOP
02.2012 - 05.2016
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Operated [Type] POS systems to cash out customer checks and complete order transactions.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Sustained calm and congenial manners during communications with angry guests, directing disgruntled clients to appropriate managers.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Completed credit payments via card processing systems.
Education
Associate of Science - Phlebotomy/ EKG Tech
Med Certs
Arizona City, AZ07.2023
Home Inspector - Inspection
InterNachi
Florida05.2016
High School Diploma -
James Monroe High School
North Hills, CA06.1987
Skills
- Sales Expertise
- Food Sales and Promotion
- Bus Tables
- High-Volume Dining
- Billing and Payment Processing
- Greeting and Seating Guests
- Dining Room Monitoring
- Dining Customer Service
- Regulatory Compliance
- Check Payment Processing
- Server Improvements
- Procedure Preparation
Certification
Customer Service (10+ years) Sales (10+ years) Budgeting (9 years) Billing (5 years)
Filing (10+ years) Inventory Management (5 years) Management (10+ years)
New Product Development (6 years) Negotiation (9 years) Organizational Development (8 years)
Receptionist (10+ years) Relationship Management (3 years) Teaching (5 years)
Word (10+ years) Organizational Skills fast learner training Powerpoint POS
Communications (10+ years) Coaching (3 years) Microsoft Office Microsoft Excel
Microsoft Word Time Management problem solving Typing Data Entry Public Speaking (8 years)
Administrative Experience Property Management Real Estate Assistance (10+ years) Pre foreclosure (3 years) Management Consulting
Business Development Pricing Project Management Sourcing Process Improvement
Fair Housing Regulations
Certifications and Licenses
Home Inspection June 2017 to Present
Inspect Residential and Commercial property. Any hazard, damages, safety, interior and exterior
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Catering Server
AS Catering
03.2022 - 08.2023
Assistant Manager/Bakery Assistant/Server Shift Leader
Carrera Pastries
05.2017 - 03.2020
Home Inspector
Home Inspector of Ca
05.2017 - Current
Assistant Manager/Server
Oliver Garden Restaurant
09.2012 - 06.2019
Restaurant Waitress
IHOP
02.2012 - 05.2016
Associate of Science - Phlebotomy/ EKG Tech
Med Certs
Home Inspector - Inspection
InterNachi
High School Diploma -
James Monroe High School
Customer Service (10+ years) Sales (10+ years) Budgeting (9 years) Billing (5 years)
Filing (10+ years) Inventory Management (5 years) Management (10+ years)
New Product Development (6 years) Negotiation (9 years) Organizational Development (8 years)
Receptionist (10+ years) Relationship Management (3 years) Teaching (5 years)
Word (10+ years) Organizational Skills fast learner training Powerpoint POS
Communications (10+ years) Coaching (3 years) Microsoft Office Microsoft Excel
Microsoft Word Time Management problem solving Typing Data Entry Public Speaking (8 years)
Administrative Experience Property Management Real Estate Assistance (10+ years) Pre foreclosure (3 years) Management Consulting
Business Development Pricing Project Management Sourcing Process Improvement
Fair Housing Regulations
Certifications and Licenses
Home Inspection June 2017 to Present
Inspect Residential and Commercial property. Any hazard, damages, safety, interior and exterior
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