Microsoft Word/Excel
Kristie Finkle
Arcadia
Summary
Clinical Informatics Specialist with a proven track record at Desoto Memorial Hospital, enhancing clinical workflows and improving data collection efficiency. Skilled in healthcare IT and team leadership, I developed training processes that significantly reduced errors in patient data entry, ensuring compliance and elevating patient satisfaction through streamlined processes. Supervised and managed employees in multiple departments, that allowed me to become more knowledgeable of our system and processes.
Overview
21
21
years of professional experience
Work History
Clinical Informatics Specialist
Desoto Memorial Hospital
04.2022 - Current
- Analyzed clinical workflows to enhance data collection and reporting efficiency.
- Use the data collection to develop reports for reporting for all healthcare departments
- Developed training materials for staff on electronic health record (EHR) systems usage.
- Create and provide access for new staff and providers, once new user access forms are obtained.
- Provide (EHR) onboarding training for physicians
- Provide access and training for electronic prescribing of controlled meds
- Provided ongoing support and troubleshooting for clinical staff regarding information technology tools.
- Work closely with healthcare providers and clinical staff to create accurate documentation templates, assessments and order sets.
- Ensured compliance with new processes by monitoring system usage, conducting audits, and addressing any identified issues promptly.
- Worked closely with staff to develop solutions and improvements for clinical systems.
- Worked with product engineering team to define clinical requirements and assist with testing.
- Developed and updated health information systems and interfaces.
- Perform tasks for monthly patching of the EHR system, that is performed at 3am on the first of every month.
- Work help tickets that is assigned to me daily
- Cover help desk line when needed
- Provide IT help while oncall after hours and on weekends
Patient Registration Supervisor
Desoto Memorial Hospital
07.2007 - 04.2022
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Performed all disciplinary actions for all staff
- Implemented process improvements that enhanced patient check-in efficiency and accuracy.
- Supervised patient registration processes, ensuring compliance with hospital policies and procedures.
- Coordinated cross-departmental communication to streamline patient flow and reduce wait times.
- Developed performance metrics for the Patient Registration team, driving continuous improvement initiatives.
- Evaluated existing workflows and implemented improvements to increase overall productivity within the department.
- Reduced errors in patient data entry by implementing thorough training programs for all team members.
- Conducted regular audits on patient records to maintain accuracy and integrity of information entered into the system.
- Identified opportunities for cost-saving measures within the department without compromising on quality or efficiency of services provided.
- Implemented a new digital registration system, increasing efficiency and accuracy of records management.
- Collaborated with other department supervisors to improve overall hospital operations and patient satisfaction.
- Enhanced patient experience by streamlining the registration process and reducing wait times.
- Organized staff schedules to optimize coverage during peak hours while minimizing overtime costs for budget control purposes.
- Resolved complex patient registration issues promptly and professionally, maintaining positive relationships with patients and their families.
- Maintained departmental compliance with relevant state and federal regulations, ensuring ongoing adherence to required standards.
- Gathered demographic and insurance information to register patients for medical appointments.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained clean and organized workspaces to promote smooth operation and easy access to patient information.
- Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
- Secured patient privacy by learning and following HIPAA regulations to keep organization compliant with relevant laws.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Resolved issues through active listening and open-ended questioning, escalating major problems to director or HR.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for 33+ employees.
- Interceded between employees during arguments and diffused tense situations.
- Sat on multiple committees and attended meetings. (Safety Committee, Emergency Preparedness Committee, Director meetings
- Updated and obtained all Registration policies and procedures
- Acted as interim Office Manager for multiple departments and helped implement new process and evaluate work flow to improve other departments. (PT, Woundcare, Clinic) until new office manager was hired.
- Implemented new pediatric clinic and covid clinic
PBX Switchboard Operator/ER Registrar
Desoto Memorial Hospital
04.2005 - 04.2007
- Operated multi-line PBX system to manage incoming and outgoing calls efficiently.
- Received incoming calls and paged individuals and departments over PA system.
- Maintained call logs and documentation for accurate record-keeping and reporting purposes.
- Trained new staff on switchboard operations and emergency procedures for effective service delivery.
- Monitored and maintained equipment functionality, reporting malfunctions for timely repairs or upgrades.
- Participated in ongoing training opportunities to stay current on industry best practices for switchboard operations and telecommunications technology advancements.
- Assisted new employees in learning the ropes of the PBX system by providing training and guidance on proper procedures.
- Promoted security measures by verifying caller identities before granting access to sensitive information or connecting them with key personnel.
- Promoted a professional image of the company by consistently providing a polished and courteous demeanor while interacting with all callers.
- Maintained an organized workspace, ensuring that necessary resources such as directories, phone lists, and manuals were easily accessible during daily operations.
- Registered patient information accurately using electronic health record systems.
- Coordinated patient check-in processes to enhance operational efficiency in the ER.
- Assisted clinical staff by managing patient flow and prioritizing urgent cases effectively.
- Trained new registrars on hospital policies, procedures, and utilization of registration software.
- Used electronic systems to enter provider orders and retrieve test results.
- Participated in regular continuing education courses to stay current on healthcare industry trends and maintain professional knowledge.
- Obtained payments from patients and scanned identification and insurance cards.
- Verified insurance and input accurate information for billing
Education
High School Diploma -
Desoto County High School
ArcadiaCertification in Billing And Coding -
Penn Foster Career School
Scranton, PANo Degree -
Edison Community College
Port CharlotteSkills
- Clinical process knowledge
- Clinical workflow optimization
- Team leadership
- Information systems improvements
- Clinical documentation improvement
- Data security
- Policy development
- Workflow processes
- Healthcare IT
- Customer service
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Reliability
- Organizational skills
- Multitasking Abilities
- System testing
Software
Meditech
Solarwinds
Net delivery/Interbit Data
Actifax
Sophos
Timeline
Clinical Informatics Specialist
Desoto Memorial Hospital
04.2022 - Current
Patient Registration Supervisor
Desoto Memorial Hospital
07.2007 - 04.2022
PBX Switchboard Operator/ER Registrar
Desoto Memorial Hospital
04.2005 - 04.2007
High School Diploma -
Desoto County High School
Certification in Billing And Coding -
Penn Foster Career School
No Degree -
Edison Community College