Kristie Fonseca
Fresno,CA
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Benefits Manager
PrideStaff Inc.
04.2021 - Current
- Execute management of all benefit processes including plan administrations, annual open enrollment, new plan implementations, annual filings, and audits.
- Support to the annual benefits renewal process.
- Ensure compliance with all government regulations/policies, including ERISA reporting and disclosure requirements, HIPAA, COBRA, IRS, ACA and non-discrimination testing are met.
- Manage relationships with brokers, consultants, insurers and vendors to ensure timely customer service.
- Implement, maintain, and continuously improve the quality and services process of employee benefit programs.
- Manage timelines/project plans for all benefits related activities including, all vendor data file feeds, 401k plan annual audit and annual 1095 audit.
- Provide ongoing benefits support for employees.
- Manage and mentor team members to enhance professional development and accountability in the workplace.
Garnishment/Verification Assistant
Employers Outsourcing
09.2018 - 04.2021
- Processed EDD claims, Child Support Orders, and Franchise Tax Board orders for active employees.
- Worked directly with different agencies to get orders implemented or clarify employment.
- Implemented tracking systems to monitor weekly deduction for clients.
- Maintained databases and entered information, offering available data to appropriate parties.
Assistant Manager
Crazy 8
08.2011 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
Business Administration
Fresno City College
Fresno, CA2011
Skills
- Strong verbal and written communication
- Adaptability
- Self Motivated
- Critical Thinking
- Detail - Oriented
- Organization
- Excel Experience
- Over 12 years of Customer Service
Certification
Certified Staffing Professional (CSP)
Certified Mental Health First Aid (MHFA)
Timeline
Benefits Manager
PrideStaff Inc.
04.2021 - Current
Garnishment/Verification Assistant
Employers Outsourcing
09.2018 - 04.2021
Assistant Manager
Crazy 8
08.2011 - 01.2018
Business Administration
Fresno City College
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